Outbound Calling: Confirm all scheduled service appointments daily and proactively prospect to generate additional appointments (approximately 60–100 calls per day).
Dependability & Schedule: Reliable and punctual, with a work schedule beginning at 7:00 a.m., Monday through Friday, and every other Saturday.
Computer Proficiency: Comfortable using dealership technology and CRM tools; experience with or ability to learn Automotive Masterminds for equity mining and customer prospecting.
Sales Aptitude: Ability to identify opportunities to convert service customers into sales leads by presenting trade-in or vehicle upgrade options.
Team Collaboration: Strong team player who supports Service Advisors and assists customers as needed in a service concierge role.
On-Camera Presence: Comfortable recording and sending introductory and repair update videos to customers to enhance communication and drive engagement.
Benefits
State-of-the-art dealership facility
Competitive compensation plan
Award-winning Finance Department
Comprehensive medical, dental, and vision insurance
401(k) retirement plan
Paid time off (PTO)
Opportunities for career growth and advancement
Required
Strong communication skills and comfort speaking with customers by phone and video
Reliable and punctual; able to start at 7:00 a.m., Monday–Friday, and work every other Saturday
Computer proficient; able to learn CRM and dealership software
Comfortable making a high volume of outbound calls daily
Team-oriented mindset with a customer-first attitude
Professional appearance and demeanor
Preferred
Experience in automotive service, sales, BDC, or call-center environments
Familiarity with CRM systems or equity-mining tools (Automotive Masterminds a plus)
Sales experience or proven ability to convert conversations into appointments or sales opportunities
Comfortable recording short customer-facing videos
Automotive dealership experience
Service to Sales Coordinator • Prosper, TX, US
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