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Physical Security Support Engineer - Remote
Physical Security Support Engineer - RemoteNew Era Technology • Phoenix, AZ, US
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Physical Security Support Engineer - Remote

Physical Security Support Engineer - Remote

New Era Technology • Phoenix, AZ, US
Hace 3 días
Tipo de contrato
  • A tiempo completo
  • Indefinido
  • Teletrabajo
Descripción del trabajo

Overview

Physical Security Support Engineer - Remote

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we are committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.

Responsibilities

  • Act as overall Electronic Security subject matter expert for National and International multi-site deployments, relating to video surveillance, intrusion alarms, and card access technologies.
  • Maintain up-to-date knowledge of various manufacturer product lines and disseminate training related information when available.
  • Provide remote support and act as the main technical point of contact for assigned field technicians working on various technologies including video surveillance, intrusion alarms, and card access systems.
  • Manage assigned workload and deliver services in accordance with established objectives set forth by the Project Team.
  • Work with central station monitoring provider to set up new accounts and monitor day-to-day alarms and troubles pertaining to intrusion alarms.
  • Provide regular technical check-ins to cloud-based systems relating to video surveillance, intrusion alarm, and card access technologies to confirm system functionality.
  • Consult with assigned customers, vendors, sales, or other individuals to discuss and formulate estimates and resolve issues for assigned customer projects.
  • Provide daily updates on the status of scheduled deployments.

Qualifications and Skills

  • Associates degree in Electronics, Computer Technology or related field, or 3+ years of technical field experience.
  • 1+ year of experience working in the security industry.
  • Must be able to clearly communicate and provide reasoning to a wide array of technically skilled people via email and telephone.
  • Ability to manage multiple tasks related to assigned technology projects.
  • Excellent customer service skills.
  • Collaborate with team members daily on troubleshooting and resolution regarding various technologies.
  • Proficient with MS Office Suite; experience or ability to read schematics or drawings.
  • Must be able to quickly learn various manufacturers\' software through online training platforms or facilitated training sessions.
  • Preferred Education & Experience

  • Certification and experience with various security manufacturing partners and other relevant technology certifications.
  • Genetec – OTC and STC
  • Brivo
  • Avigilon
  • Gallagher
  • March Networks
  • Eagle Eye
  • Verkada
  • Bosch
  • Physical Demands

  • Regular use of hands and fingers to operate a computer keyboard, mouse, and other office equipment.
  • Regular, repetitive movements such as typing, mouse movements, and scrolling. Ability to hear and understand spoken communications, in person and via remote tools.
  • Ability to see and read computer screens and printed documents, with prolonged periods of looking at a computer screen.
  • Expected Hours of Work

    Full-time hours – 40 hours per week, overtime as needed.

    Travel

    Up to 10% travel as needed.

    Eligibility

  • Applicants must have permanent U.S. work authorization. This position does not offer visa sponsorship.
  • Compensation

    Pay Range : $75,000—$90,000 USD

    Company Privacy

    New Era Technology, Inc., and its subsidiaries are committed to protecting Personal Data and providing a positive experience on our websites and solutions. View our Privacy Policy here : https : / / www.neweratech.com / us / privacy-policy /

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