Member Services Representative Morning

Morning Member Services Representative

Planet Fitness is looking for an energetic, reliable, and service-oriented Morning Member Services Representative to join our team. As the first point of contact for our early-bird members, you will play a key role in creating a welcoming and safe environment while ensuring daily operations run smoothly. You'll be responsible for checking in members, maintaining a clean and functional facility, and supporting club operations through reporting and system management.

Location : Tuscaloosa (Skyland) Department : Front Desk / Member Services Reports To : Club Manager / Assistant Manager Shift : Morning (6am-2pm or 7am-3pm)

Key Responsibilities :

• Greet and check in members promptly and professionally using club protocols.
• Run and review morning operational and membership reports.
• Clean and sanitize workout areas, locker rooms, front desk, and equipment regularly.
• Assist with club opening procedures to ensure the facility is ready for members.
• Learn and utilize the Ignite by DataTrak system for member management, daily reporting, and communication.
• Respond to member inquiries, provide accurate information, and assist with account issues or sign-ups.
• Lift and move fitness equipment as needed for cleaning, organization, or maintenance.
• Monitor and maintain club equipment, reporting any issues to management.
• Follow all Planet Fitness safety, cleanliness, and member service protocols.
• Promote a Judgement Free Zone by providing a friendly and inclusive experience to all members.

Qualifications :

What We Offer :

Planet Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.