Talent.com
Director of Global Technical Support
Director of Global Technical SupportVirtualVocations • Riverside, California, United States
No se aceptan más aplicaciones
Director of Global Technical Support

Director of Global Technical Support

VirtualVocations • Riverside, California, United States
Hace 9 días
Tipo de contrato
  • A tiempo completo
Descripción del trabajo

A company is looking for a Director of Global Technical Support to lead and modernize their support organization.

Key Responsibilities :

Evolve and grow a high-performing global support team focused on technical depth and customer empathy

Drive the transformation of support using AI, implementing tools and workflows to enhance case resolution

Define, measure, and report on key support metrics to ensure continuous improvement and operational transparency

Required Qualifications :

10+ years of experience in technical support or related roles, with 5+ years in leadership positions

Proven track record in building or transforming a modern support organization with AI integration

Strong technical foundation in application security, software development, or DevSecOps

Bachelor's degree in Computer Science, Engineering, or a related technical field; advanced degree a plus

Familiarity with support platforms and experience implementing AI or chat-based support solutions

Crear una alerta de empleo para esta búsqueda

Director Technical Support • Riverside, California, United States

Ofertas relacionadas
Director of Technical Product Management

Director of Technical Product Management

VirtualVocations • Mission Viejo, California, United States
A tiempo completo
A company is looking for a Director of Technical Product Management, Remote.Key Responsibilities Collaborate with business stakeholders and Product Managers to align on business strategies and op...Mostrar más
Última actualización: hace más de 30 días • Oferta promocionada
Global Total Rewards Director

Global Total Rewards Director

VirtualVocations • Mission Viejo, California, United States
A tiempo completo
A company is looking for an Associate Director, Global Total Rewards.Key Responsibilities Collaborate on the evolution of global compensation philosophy and lead annual compensation cycles Overs...Mostrar más
Última actualización: hace más de 30 días • Oferta promocionada
Director of Sales, Global Systems Integrators

Director of Sales, Global Systems Integrators

VirtualVocations • Mission Viejo, California, United States
A tiempo completo
A company is looking for a Director of Sales, Global Systems Integrators.Key Responsibilities Manage and oversee a global team of Account Executives to achieve sales targets Develop and execute ...Mostrar más
Última actualización: hace 16 horas • Oferta promocionada • Nueva oferta
Senior Director of User Platforms

Senior Director of User Platforms

VirtualVocations • Mission Viejo, California, United States
A tiempo completo
A company is looking for a Senior Director, Engineering AI and User Platforms.Key Responsibilities Lead the strategy, design, and delivery of user interfaces and experiences across digital produc...Mostrar más
Última actualización: hace 13 días • Oferta promocionada
Director of Service Management

Director of Service Management

VirtualVocations • Mission Viejo, California, United States
A tiempo completo
A company is looking for a Director of elluminate Service Management.Key Responsibilities Lead and manage the global elluminate Run Service organization, focusing on service operations and contin...Mostrar más
Última actualización: hace 3 días • Oferta promocionada
Senior Director Technical Program Management

Senior Director Technical Program Management

VirtualVocations • Mission Viejo, California, United States
A tiempo completo
A company is looking for a Senior Director, Technical Program Management.Key Responsibilities Define and direct a strategic portfolio of programs, ensuring alignment across organizations and secu...Mostrar más
Última actualización: hace 2 días • Oferta promocionada
Director of Global Category Management

Director of Global Category Management

VirtualVocations • Mission Viejo, California, United States
A tiempo completo
A company is looking for a Director Global Category Management.Key Responsibilities Manage the development and execution of multi-year sourcing strategies Oversee supplier selection and performa...Mostrar más
Última actualización: hace 4 días • Oferta promocionada
Director of Client Success Operations

Director of Client Success Operations

VirtualVocations • Mission Viejo, California, United States
A tiempo completo
A company is looking for a Director, Client Success Operations.Key Responsibilities Lead and build a team of analytical and strategic performers Drive strategy to optimize performance of the Cli...Mostrar más
Última actualización: hace 2 días • Oferta promocionada
Director of Digital Applications

Director of Digital Applications

VirtualVocations • Mission Viejo, California, United States
A tiempo completo
A company is looking for a Director of Digital Applications - Ambulatory and Population Health.Key Responsibilities Lead the development and execution of digital application strategies to improve...Mostrar más
Última actualización: hace 1 día • Oferta promocionada
Head of Workplace Technology Solutions

Head of Workplace Technology Solutions

VirtualVocations • Mission Viejo, California, United States
A tiempo completo
A company is looking for a Head of SaaS & Workplace Technology Solutions.Key Responsibilities Lead and execute complex initiatives, managing project scope, objectives, timelines, and budgets Dri...Mostrar más
Última actualización: hace 3 días • Oferta promocionada
Director of Learning Solutions

Director of Learning Solutions

VirtualVocations • Mission Viejo, California, United States
A tiempo completo
A company is looking for a Sales / Director of Learning Solutions.Key Responsibilities Build and grow a portfolio of enterprise accounts in collaboration with marketing, design, and tech teams Con...Mostrar más
Última actualización: hace 3 días • Oferta promocionada
Product Director, Cards

Product Director, Cards

VirtualVocations • Mission Viejo, California, United States
A tiempo completo
A company is looking for a Product Director, Cards.Key Responsibilities Manage the end-to-end launch process of card products in new countries, including stakeholder management and regulatory com...Mostrar más
Última actualización: hace 22 horas • Oferta promocionada • Nueva oferta
Product Director, Intelligent Gateway

Product Director, Intelligent Gateway

VirtualVocations • Mission Viejo, California, United States
A tiempo completo
A company is looking for a Product Director, Intelligent Gateway (Remote).Key Responsibilities Lead and execute the product strategy for gateway product assets, focusing on provider and vendor en...Mostrar más
Última actualización: hace 1 día • Oferta promocionada
Director of Digital Operations

Director of Digital Operations

VirtualVocations • Mission Viejo, California, United States
A tiempo completo
A company is looking for a Director of Digital Enablement Operations & Back Office.Key Responsibilities Develop and execute a unified digital strategy aligned with business objectives Drive ...Mostrar más
Última actualización: hace 2 días • Oferta promocionada
Account Director - B2B Technology

Account Director - B2B Technology

VirtualVocations • Mission Viejo, California, United States
A tiempo completo
A company is looking for a Director, B2B Tech Public Relations.Key Responsibilities Lead multiple B2B technology accounts, providing strategic vision and counsel Develop integrated media relatio...Mostrar más
Última actualización: hace 1 día • Oferta promocionada
Digital Services Director

Digital Services Director

VirtualVocations • Mission Viejo, California, United States
A tiempo completo
A company is looking for a Director of Digital Services.Key Responsibilities Manage and develop a team of digital project managers to ensure project success Oversee the intake, prioritization, a...Mostrar más
Última actualización: hace 2 días • Oferta promocionada
Director of Enterprise Applications

Director of Enterprise Applications

VirtualVocations • Mission Viejo, California, United States
A tiempo completo
A company is looking for a Director of Enterprise Applications.Key Responsibilities Develop and implement IT strategies for enterprise applications, ensuring alignment with business goals Mentor...Mostrar más
Última actualización: hace más de 30 días • Oferta promocionada
Global Partner Services Manager

Global Partner Services Manager

VirtualVocations • Mission Viejo, California, United States
A tiempo completo
A company is looking for a Global Partner Services Manager (Remote).Key Responsibilities Lead and develop a global team of Partner Services Managers focused on partner delivery enablement and per...Mostrar más
Última actualización: hace 4 días • Oferta promocionada