Lead Veterinary Receptionist

Lead Veterinary Receptionist

Northside Veterinary Clinic is hiring a full-time lead customer service professional to be the knowledgeable, welcoming face at our front desk. This role goes beyond typical administrative assistant dutiesit's about delivering knowledgeable service while confidently communicating in the language of veterinary care. Whether discussing vaccines, explaining procedures, or coordinating appointments, your ability to speak the lingo and anticipate client needs will directly contribute to smoother appointments, stronger client relationships, and better patient outcomes.

As you join our team, expect to be supported in your work and home life with : all the benefits you deservemedical, dental, vision, and retirement for full-time team membersplus an employee pet discount because we know your pets are family, too! Paid time off. Catch your breath with paid holidays and PTO. Take the time you need to recharge. 401(k) with a generous company We invest in your future while you care for our pets today. Employee referral bonus. Earn $1,000 when you refer a new team member to one of our 180+ partner hospitals across the country. Hands-on training and mentorship to support long-term growth across a variety of roles within the hospital, whether you're aiming to grow in client care, pursue hands-on animal work, or simply build a meaningful long-term role.

Key Responsibilities :

• Manage front desk operations and ensure a warm, welcoming environment for clients and their pets.
• Supervise and train reception staff, promoting a team-oriented atmosphere.
• Address client concerns with empathy and professionalism, ensuring a high standard of customer service.
• Be the first point of contact : Greet clients and their pets warmly, complete the sign-in process, verify and confirm appointment details, and ensure clients feel informed and reassured.
• Support clinical flow : Escort clients to exam rooms, assist in relaying key information between clients and clinical staff.
• Manage client communications : Handle incoming calls for appointments, care questions, prescription refills, and more. Make outbound calls for appointment reminders and follow-up care.
• Operate with accuracy : Process payments, manage invoicing, and schedule future appointments with attention to detail.
• Speak the language : Understand and communicate clearly about common vaccines, lab tests, procedures, pet behavior, and veterinary terminology.
• Create a welcoming space : Help maintain a clean, organized, and client-ready environmentincluding occasionally assisting with pet-related clean-up to ensure a pleasant experience for all visitors.

Qualifications :

About Northside Veterinary Clinic Northside Veterinary Clinic was established in 1997 and is in the vibrant neighborhood of Williamsburg, Brooklyn. Here at Northside, we have carefully cultivated an atmosphere that is comfortable, welcoming, and calming, ensuring that both pets and their owners feel at ease from the moment they step through our doors. Every patient is entitled to treatment rooted in care, respect, and understanding. We have built upon those core values to create a full-service, state-of-the-art animal hospital and trusted staple of our community. In addition to routine and emergency care, we also offer alternative therapies such as Chinese and Western herbal therapy, acupuncture, shockwave therapy, craniosacral therapy, and laser therapy, providing a holistic approach to pet care.