Sales Event Programming Coordinator

Location

The Omni Frisco Hotel at The Star is more than just the official hotel of the Dallas Cowboys, it’s the social hub for great food, fun and nightlife. This 16-story hotel features 300 beautifully appointed guest rooms and suites and a range of meeting spaces to accommodate any sized gathering. From grand and junior ballrooms to intimate spaces and an elevated pool deck, Omni Frisco Hotel’s 24,000 square feet of meeting space provide endless opportunities for events.

This multi-use campus in partnership with the Dallas Cowboys, the city of Frisco and Frisco Independent School District features restaurants, retail space, entertainment venues and more. Omni Frisco Hotel is connected to The Ford Center, a 12,000-seat, domed, multi-purpose event center. The entire development is anchored by the Dallas Cowboys World Headquarters, which houses office space and the practice facility for the Dallas Cowboys and the Dallas Cowboys Cheerleaders.

Located 20 minutes north of downtown Dallas and 25 minutes from both DFW International and Love Field Airport, the Omni Frisco Hotel features a bevy of amenities including Neighborhood Services, a restaurant featuring honest food and drink in the American tradition. Discover our luxury boutique, Charlotte Jones Collection featuring local designers, a chic coffee and wine bar in the lobby and an elevated pool bar and grill, The Edge, overlooking the 91-acre entertainment district dubbed The Star.

The upscale Omni Frisco Hotel embodies true Texas charm and sophistication. Staying true to Omni’s local color, this luxury hotel captures the energy and future of this vibrant North Texas city.

Job Description

The Sales Programming Events Coordinator plays a pivotal role in creating engaging and enjoyable programs, activations, and events for hotel guests. As a Sales Programming Events Coordinator, you will be responsible for planning, organizing, and implementing a variety of recreational activities and assisting the sales team. The ideal candidate should be creative and committed to fostering an exciting and dynamic event calendar.

Please note that while schedules change based on hotel occupancy, holidays, and seasonality, this position will primarily work a Wednesday-Sunday schedule. Scheduled shifts will include weekends, some holidays, and evenings / nights.

Responsibilities

• Collaborate with the Director of Rooms, Director of F&B and marketing team to design, plan, implement, and execute a diverse range of programs, activities, and events for guests (both fee-based and complimentary).
• Assist with preparing and managing event budgets, ensuring efficient use of resources and adherence to financial budgets.
• Foster positive relationships with guests, vendors, and partners.
• Work closely alongside various all departments to ensure their understanding of event needs and the role each department plays in the success of the event.
• Collaborate with operational departments to ensure seamless experience for guests.
• Actively participate in the assurance of the safety and enjoyability of all programs.
• Keep files updated with important reference materials, including vendor contracts, check requests, resumes, diagrams, recaps, and activity usage reports.
• Maintain accurate records of program attendance, expenses, and feedback.
• Generate regular reports to assess the success of programs and identify areas for improvement.
• Organize regularly scheduled meetings to evaluate program successes and rooms for improvement.
• Actively seek feedback and incorporate suggestions to continuously improve guest programs.
• Use Delphi software to reserve space, create banquet event orders, and organize resume reports. Attend daily / weekly BEO and resume meetings as required.
• Work within multiple platforms (including Eventbrite and Resort Pass) to track and sell event tickets and reservations.
• Handle invoicing and accounting documents on a timely basis.
• Assist the sales team by typing and distributing all correspondence, including proposals, booking notices, letters, contracts, etc. for assigned managers, ensuring that all correspondence is 100% accurate.
• Utilize Delphi correctly, to ensure managers can accurately track, book and follow-up on all accounts / bookings.
• Assist in the accurate distribution of lead caching by territory.
• Assist Sales Team with all Site preparation and support with sales kits / brochures etc.
• Assist managers with sales calls and participate in sites, FAMs, trade shows and other related market events as required.
• Assist Sales with collecting & routing favors (e.g. rooms / loyals / VIPs / upgrades) for individual reservations through the Group Reservations Coordinator. Confirmed Group requests go through Group Reservations Coordinator / Conference Services Manager.
• Maintain account / booking files and ensure that all information is included in file, i.e. accurate traces, turnover-checklist, history, letters, emails, deposits, letters, etc.
• Ensure that all managers receive messages in a timely manner. (Messages to include name and phone number of callers, date and time call received).

Qualifications