Ops 2.0 Business Operations Manager

Business Operations Manager

Are you interested in helping lead a once-in-a-generation transformation at the premier global financial services institution?

Ops 2.0 is taking advantage of the strategic opportunities presented by Deposits 2.0, Utilities, and other initiatives to make end-to-end improvements for Ops including both customer and employee experiences. The team works with SME's across different Ops areas to define current states and make recommendations for future states that will enhance our speed to market, technological efficiencies, and human capital management.

As a Business Operations Manager in our Operations 2.0 team, you will be at the forefront of transforming our operational processes by leveraging strategic opportunities presented by Deposits 2.0 and other change efforts. You will collaborate with cross-functional teams to influence the design of new deposit products, ensuring operational considerations are met and strategic initiatives are executed effectively. Your role will be crucial in mapping processes, identifying pain points, and leveraging data-driven metrics to improve end-to-end experiences. With your curiosity, courage, and expertise in consulting and product knowledge, you will drive significant improvements and avoid incurring additional operational debt.

Job responsibilities

• Lead the analysis of operational impacts of new deposit products; predict and mitigate issues.
• Collaborate with cross-functional teams to create detailed business cases that support operational recommendations, leveraging data and analytics to drive decision-making.
• Drive organizational change within operations using the Prosci ADKAR Model for effective management.
• Communicate product vision and benefits to engage stakeholders.
• Build and maintain strong relationships with key stakeholders, including senior leadership, operations teams, and external partners.
• Act as a trusted advisor on readiness and change management.

Required qualifications, capabilities, and skills:

• Proven experience in business operations management
• Strong analytical skills with the ability to predict and mitigate operational issues.
• Experience in leading cross-functional teams and collaborating with various stakeholders.
• Excellent communication skills, with the ability to articulate product vision and benefits to engage stakeholders.
• Familiarity with change management methodologies, such as the Prosci ADKAR Model.
• Ability to build and maintain strong relationships with key stakeholders, including senior leadership and external partners.

Preferred qualifications, capabilities, and skills:

• Management Consulting experience
• Experience in managing the launch of new products, particularly in the financial services sector.
• Proficiency in data analytics tools and techniques to drive decision-making.
• Experience in human capital management and fostering a collaborative, high-performance culture.
• Previous experience in conducting dress rehearsals to assess and address operational gaps.

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions all while ranking first in customer satisfaction. Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.