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Senior Property Manager

Senior Property Manager

TrueDoor Property ManagementMurrieta, CA, United States
Hace 2 días
Tipo de contrato
  • A tiempo completo
Descripción del trabajo

About the Role

TrueDoor Property Management is seeking a Senior Property Manager to lead our Murrieta team and help carry out the company’s vision for growth and operational excellence. This is a pivotal leadership position responsible for overseeing department team, ensuring company procedures are followed, KPIs are met, and both team members and clients receive top-tier support.

You’ll be the operational anchor for the branch—balancing leadership, performance management, oversight, and customer satisfaction while maintaining alignment with the company’s strategic objectives.

Key Responsibilities

Team & Performance Management

  • Lead and mentor staff across all departments.
  • Ensure workflows and policies are being followed consistently.
  • Conduct regular one-on-one meetings capability mapping and performance reviews.
  • Identify underperformance, provide coaching, and maintain accountability through KPI tracking.
  • Weekly / Monthly Reports

Operations & Project Execution

  • Implement owner directives and strategic projects.
  • Manage company-wide KPI's with quarterly planning and reviews.
  • Oversee company procedures, office systems, and technology operations.
  • Maintain vendor relationships, insurance renewals, and company assets.

    • Human Resources

  • Serve as the main point of contact for staff relations for the Murrieta location

    • Training & Development

  • Ensure all new staff receive thorough onboarding and role-specific training.
  • Conduct monthly department training sessions.
  • Promote ongoing education, requiring staff to attend external training

    • Customer Service & Reputation Management

  • Resolve escalated client or resident issues promptly.
  • Maintain a 5 star online review average across all platforms.
  • Manage and respond to online reviews and social media engagement.
  • Limit terminated clients to fewer than six per month through proactive relationship management.
  • Oversee Applications, Leasing, Evictions, PM and AM responsibilities and basic accounting

    • Business Development

  • Engage with prospective owners and convert new management opportunities.
  • Maintain strong lead tracking metrics.
  • Oversee local marketing efforts and community outreach.
  • Meet new clients and perform initial property visit

    • Qualifications

  • Experience : Minimum 5 years in property management or business operations leadership.
  • Education : Bachelor’s degree preferred (or equivalent experience).
  • Certifications : Real estate or property management credentials are a plus (e.g., CA RE License, NARPM).
  • License : Real Estate License or Brokers License
  • Bilingual a plus but not required
  • Must have reliable transportation

    • Skills & Attributes

  • Strong leadership and accountability mindset.
  • Excellent understanding of property management operations and compliance.
  • Proven ability to manage multiple people and maintain performance metrics.
  • Exceptional customer service and communication skills.
  • Problem-solving ability and independence in completing projects.
  • High level of professionalism, organization, and attention to detail.

    • Performance Expectations (KPIs)

  • Maintain company wide KPI score of 80% or higher.
  • Weekly Department Manager meetings and monthly individual KPI reviews completed.
  • Quarterly ROCK planning and execution.
  • Maximum of six client terminations per month.
  • 100% response rate to all online reviews.

    • Why Join TrueDoor

    At TrueDoor Property Management, we’re not just growing—we’re building leaders. You’ll have the opportunity to directly shape the culture, processes, and performance of one of the fastest-growing property management companies in Southern California.

    If you’re passionate about leadership, accountability, and driving results, we’d love to meet you.

    To Apply :

    Please submit your résumé and a short cover letter outlining your leadership experience and why you’d be a great fit for this role.

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    Senior Property Manager • Murrieta, CA, United States

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