Infrastructure Services Engineer

The Information Technology Services Division in the Business Services Directorate at the Oak Ridge National Laboratory is seeking qualified applicants for an Infrastructure Services Engineer position in the Research and Development Systems Engineering group. The R&D Systems Engineering group exists to facilitate lab goals through systems engineering, integration, and support for the research community at ORNL. We run mid-range clusters, servers, workstations, and other services where science happens at the lab. The Infrastructure Services Engineer is responsible for facilitating R&D projects. This position will work with a team to provide deployment, automation, monitoring, and management tool infrastructure for researchers.

Major Duties / Responsibilities :

• Support deployment, monitoring, and management for ORNL research projects.
• Ensure the availability, performance, scalability, and security of production systems.
• Scripting via PowerShell and other tools.
• Evaluate architecture and offer recommendations for improvements.
• Design, install, configure, automate, and maintain Server systems, Storage, Backup, and VMWare clusters in support of customer needs.
• Assist with continuous process improvements efforts.
• Evaluate new technology options and vendor products.
• Collaborate with research teams to ensure new environments meet requirements.
• Identify and document IT best practices that will improve the systems deployment function.
• Contribute to technical presentations on complex technical concepts to small to medium groups of scientists and engineers.
• Ensure the secure and effective operation of computing systems through compliance with ORNL procedures and IT Internal Operating Procedures.
• Troubleshoot system problems quickly and effectively.
• Work with other systems engineers and vendors to resolve hardware and software issues.
• Answer escalated helpline calls in addition to primary project work.
• Install and configure software, both commercial packages and various open-source packages.
• Maintain documentation / notes on software builds and installs.
• Deliver ORNL's mission by aligning behaviors, priorities, and interactions with our core values of Impact, Integrity, Teamwork, Safety, and Service. Promote diversity, equity, inclusion, and accessibility by fostering a respectful workplace – in how we treat one another, work together, and measure success.
• Off hours support may be required.

Basic Qualifications :

Preferred Qualifications :

Special Requirements :

HSPD-12 PIV badge :

This position requires the ability to obtain and maintain an HSPD-12 PIV badge.

Q clearance :

This position requires the ability to obtain and maintain a clearance from the Department of Energy. As such, this position is a Workplace Substance Abuse (WSAP) testing designated position. WSAP positions require passing a pre-placement drug test and participation in an ongoing random drug testing program.

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