Remote Contact Center Representative

A company is looking for a Remote Contact Center Representative.

Key Responsibilities

Deliver exceptional customer service using empathy and advocacy

Engage with caregivers and referral sources through various communication channels

Gather and document eligibility information while maintaining compliance with regulations

Required Qualifications

2+ years of customer service or intake experience, preferably in a healthcare environment

1-2 years of phone sales experience

Ability to connect quickly with others using empathy and inquiry

Experience with Salesforce is a plus

Bilingual skills are a plus