Talent.com
Service Desk Technician IntermediateLevel
Service Desk Technician IntermediateLevelLink Solutions • Hyattsville, MD, United States
Service Desk Technician IntermediateLevel

Service Desk Technician IntermediateLevel

Link Solutions • Hyattsville, MD, United States
Hace más de 30 días
Tipo de contrato
  • A tiempo completo
Descripción del trabajo

Job Description

Link Solutions is seeking a Service Desk Technician (Intermediate-Level) to join our team at Adelphi, MD.

  • Must be a US Citizen
  • Must have an active DoD Top Secret Clearance.
  • Non-remote (relocation incentive available)

The Service Desk Technician (Intermediate-Level) will serve as the face of our team, interacting directly with users and stakeholders to resolve Tier I and Tier II technical issues for the Army Research Laboratory in Adelphi, MD.

Join our dynamic team at a top-tier organization, where work-life balance and employee well-being take center stage. This exciting opportunity lets you contribute to cutting-edge projects while safeguarding our national security.

Job Responsibilities :

  • Provide Tier I and Tier II technical support for hardware and software.
  • Recommend system modifications to enhance the usability of Information Systems and network resources.
  • Route and escalate requests to Tier III and other teams for quick customer issue resolution.
  • Work alongside network services, software systems engineering teams, and / or application development teams to restore service and correct core problems.
  • Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.

    Qualifications : Qualifications

  • Must be a US Citizen.
  • Must have an active DoD Top Secret Clearance.
  • Five (5+) years of relevant experience working in an IT or Service Desk environment.
  • IAT Level II Certification equivalent or higher per DoD 8570 / DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.).
  • Must receive Microsoft 365 Certified : Endpoint Administrator Associate, or equivalent, within 6 months of start date.
  • Preferred :

  • BA / BS degree in Computer Science, Information Systems, or a related field with a comprehensive understanding of computer science concepts.
  • Proficiency with Microsoft Office products.
  • Experience creating and modifying documentation for technical processes and procedures.
  • Experience working in a Department of Defense (DoD) environment.
  • A problem solver and troubleshooter who thrives in resolving complex problems.
  • Strong self-starter requiring minimal supervision.
  • Excellent communication skills (written and oral) and interpersonal skills.
  • Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks.
  • Salary Range : $41,000 - $69,000

    Several factors influence the final salary or hourly rate, including but not limited to contract wage determinations, relevant work experience, role-specific skills and competencies, geographic location, educational background, certifications, and federal government contract labor categories.

    Additional Information

    Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation incentive program, certification reimbursement program, retirement, and more.

    Link Solutions, Inc. is an EOE. AA / M / F / D / V. We participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.

    Compensation :

    $41,000-$41,000 per year

    Crear una alerta de empleo para esta búsqueda

    Service Desk Technician • Hyattsville, MD, United States

    Ofertas relacionadas
    Cloud Tier II Helpdesk Support (AzureAWS)

    Cloud Tier II Helpdesk Support (AzureAWS)

    Leidos • Alexandria, Virginia, USA
    A tiempo completo
    Join us in transforming how technology serves those who serve.At Leidos were not just delivering solutions were pioneering the future of defense and intelligence technology.Our diverse teams of in...Mostrar más
    Última actualización: hace 19 días • Oferta promocionada
    Service Desk Technician Senior

    Service Desk Technician Senior

    AHU Technologies Inc • Washington, DC, United States
    A tiempo completo
    Service Desk Technician - Senior.The Service Desk Technician - Senior provides technical support for customers who experience computer and software issues in the areas of standard Windows desktop a...Mostrar más
    Última actualización: hace más de 30 días • Oferta promocionada
    Help Desk Technician - Tier III - TS / SCI w. Polygraph

    Help Desk Technician - Tier III - TS / SCI w. Polygraph

    General Dynamics Information Technology • Washington, DC, United States
    A tiempo completo
    Clearance Level Must Currently Possess : .Clearance Level Must Be Able to Obtain : .Computer Hardware, Hardware Troubleshooting, Troubleshooting. Transform technology into opportunity as a Help Desk Tec...Mostrar más
    Última actualización: hace 20 días • Oferta promocionada
    Service Desk Technician (Intermediate-Level)

    Service Desk Technician (Intermediate-Level)

    Link Solutions • Hyattsville, MD, United States
    A tiempo completo
    Information Technology services to government clients in support of critical mission needs.Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualizat...Mostrar más
    Última actualización: hace más de 30 días • Oferta promocionada
    Service Desk Technician - Intermediate

    Service Desk Technician - Intermediate

    Black Bear Technology Solutions, LLC • Hyattsville, MD, United States
    A tiempo completo
    Service Desk Technician – Intermediate.Clearance Required : Active Secret Clearance.The Service Desk Technician – Intermediate provides Tier 1 and Tier 2 technical support to end users under the pro...Mostrar más
    Última actualización: hace más de 30 días • Oferta promocionada
    Atm Technician

    Atm Technician

    Brinks • Howard County, Maryland, USA
    A tiempo completo
    Specific to OHIDELNYCACOWAMDCTILNVKYMINJMEMOMAMT).The Brinks Company (NYSE : BCO) is a leading global provider of cash and valuables management digital retail solutions and ATM managed services.Our c...Mostrar más
    Última actualización: hace 5 días • Oferta promocionada
    Tier 1 Service Desk Technician (Help Desk Support Specialist II)

    Tier 1 Service Desk Technician (Help Desk Support Specialist II)

    The MIL Corporation • Washington, DC, United States
    A tiempo completo
    Tier 1 Service Desk Technician (Help Desk Support Specialist II).This role supports a Treasury client and may require work shifts extending into the evening (up to 10 PM).Candidates will provide te...Mostrar más
    Última actualización: hace más de 30 días • Oferta promocionada
    Technology Services - Helpdesk Technician I

    Technology Services - Helpdesk Technician I

    Alexandria City Public Schools • Alexandria, VA, United States
    A tiempo completo
    The TS Technician I position provides user support in resolving software and hardware problems encountered by students, in-school staff, and other employees, as directed by the Director of IT Infra...Mostrar más
    Última actualización: hace más de 30 días • Oferta promocionada
    Senior Help Desk Manager

    Senior Help Desk Manager

    IBR • Alexandria, Virginia, USA
    A tiempo completo
    At Imagine Believe Realize LLC we are driven by innovation transformation and a relentless pursuit of excellence.As an industry leader delivering impactful results we thrive on solving complex tech...Mostrar más
    Última actualización: hace 13 días • Oferta promocionada
    Service Technician

    Service Technician

    UDR, Inc. • Alexandria, VA, United States
    A tiempo completo
    Maintenance Technician - Every day is an opportunity for you to turn an apartment into a home.Maintenance Technician to join our team at {Property}, our apartment community (#421 homes) located in ...Mostrar más
    Última actualización: hace 10 días • Oferta promocionada
    Helpdesk Technician (Senior)

    Helpdesk Technician (Senior)

    Belay Technologies • Howard County, Maryland, USA
    A tiempo completo
    Belay Technologies has been voted Baltimore Business Journals (BBJ) Best Places to Work 2019 runner up in 2020 and a finalist in 2021!. Belay Technologies is seeking aHelpdesk Technician to join our...Mostrar más
    Última actualización: hace 10 días • Oferta promocionada
    SERVICE TECHNICIAN

    SERVICE TECHNICIAN

    OVERHEAD DOOR COMPANY OF GREEN BAY / PACKERLAND • Columbia, MD, US
    A tiempo completo +1
    As an Overhead Door Co of Green Bay / Packerland Technician, you should expect to install, repair and maintain residential and commercial overhead doors. Common general responsibilities may Include bu...Mostrar más
    Última actualización: hace 4 horas • Oferta promocionada • Nueva oferta
    Service Desk Technician - Level 1

    Service Desk Technician - Level 1

    Tech Tammina • Rockville, MD, United States
    A tiempo completo
    Service Desk / Help Desk Support Specialist (Level 1 Support).We are in search of a motivated and detail-oriented Service Desk / Help Desk Support Specialist to strengthen our IT department.This role i...Mostrar más
    Última actualización: hace 17 días • Oferta promocionada
    Senior Level Service Desk Technician

    Senior Level Service Desk Technician

    ActioNet • Washington, DC, United States
    A tiempo completo
    Citizenship with eligibility for High Public Trust.ActioNet is seeking an experienced and customer-focused.Senior Service Desk Technician. This role provides both first- and second-line technical su...Mostrar más
    Última actualización: hace 16 días • Oferta promocionada
    Service Desk Technician

    Service Desk Technician

    Forbright Bank • Chevy Chase, MD, United States
    A tiempo completo
    Forbright is a nationwide full-service bank and commercial lender focused on helping to build a brighter future for our clients and the communities we serve. Forbright is committed to exceptional cl...Mostrar más
    Última actualización: hace 9 días • Oferta promocionada
    Utility Call Center Technician UCCT 25-33348

    Utility Call Center Technician UCCT 25-33348

    NavitsPartners • Alexandria, Virginia, USA
    A tiempo completo
    Utility Call Center Technician.We are seeking a detail-oriented.Utility Call Center Technician.The ideal candidate will communicate effectively with residents businesses and internal / external agenc...Mostrar más
    Última actualización: hace 5 días • Oferta promocionada
    Service Desk Support Technician Site Lead

    Service Desk Support Technician Site Lead

    Agile Defense • Hyattsville, MD, United States
    A tiempo completo
    At Agile Defense we know that action defines the outcome and new challenges require new solutions.That's why we always look to the future and embrace change with an unmovable spirit and the courage...Mostrar más
    Última actualización: hace 7 días • Oferta promocionada
    Service Desk Technician (Day Shift)

    Service Desk Technician (Day Shift)

    DecisionPoint | Cortek • Arlington, VA, United States
    A tiempo completo
    DecisionPoint is seeking an experienced.Service Desk Technician (Day Shift).Department of Homeland Security (DHS) Cybersecurity and Infrastructure Security Agency (CISA) Technology Operations Cente...Mostrar más
    Última actualización: hace 16 días • Oferta promocionada