(USA) Club Enablement Lead

Operational Implementation

Lead the rollout of new tools, technologies, and processes to improve club efficiency and member experience. Coordinate onboarding efforts to ensure new associates adapt to club operations, culture, and expectations within their first 30, 60, 90, and 180 days. Facilitate orientation sessions aligned with Sam's Club values and operational goals. Oversee completion of I-9 documentation and ensure compliance with onboarding protocols. Reinforce training through daily routines and promote continuous learning and operational consistency. Maintain deep expertise in club roles, job functions, compliance protocols, and safety standards. Provide guidance and support to associates on systems, safety practices, and operational procedures. Foster a collaborative, people-first environment that drives associate engagement and retention. Champion change initiatives and collaborate across departments to drive adoption and engagement. Act as a connector within the club, cultivating relationships and building trust across teams. Support efforts to lower turnover and promote career growth through consistent coaching and mentorship. Ensure club operations align with Sam's Club strategic goals and values. Monitor and support compliance with safety standards and operational protocols. Promote consistency in execution across departments to enhance member and associate experiences. Leads and participates in teams by using and sharing resources, information, and tools; determining customer needs and business priorities; coordinating and executing work assignments; providing advice, feedback, and support to ensure timelines and work quality are achieved; and modeling and helping others with how to adapt to change or new challenges. Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners; analyzing and applying information from multiple sources; monitoring progress and results; and identifying and addressing improvement opportunities. Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices; implementing related action plans; using the Open Door Policy; and assisting management with correcting ethical and compliance issues and problems.

Minimum Qualifications

6 months retail experience including operating front-end equipment (for example, cash register) AND 6 months customer service experience. Must be 18 years of age or older.

Preferred Qualifications

Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University, Leading a front-end team, Supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others.

Primary Location

45425 Dulles Crossing Plz, Sterling, VA 20166-8921, United States of America

About Sam's Club

Sam Walton opened the first Sam's Club in 1983 to meet a growing need among customers who wanted to buy merchandise in bulk. Since then, Sam's Club has grown rapidly, opening more than 600 clubs in the U.S. and 100 clubs internationally. By offering affordable, wholesale merchandise to members, Sam's Club helps make saving simple for families and small business owners. Sam's Club employs about 110,000 associates in the U.S. The average club is 134,000 square feet and offers bulk groceries and general merchandise. Most clubs also have specialty services, such as a pharmacy, an optical department, a photo center, or a tire and battery center. Sam's Club is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing unique styles, experiences, identities, abilities, ideas, and opinions- while being welcoming of all people.