Consumer Loan Processor (Onsite)

Consumer Loan Processor

The consumer loan processor is responsible for the processing of all consumer loan product applications in compliance with applicable rules, regulations, laws, and guidelines. Provide members applying for consumer loans with detailed guidance on product, pricing, and the loan process from application to close. If you have experience in a financial institution processing consumer loan applications, this job may be for you!

Frontwave Credit Union is a member-owned not-for-profit financial institution serving San Diego, Riverside, and San Bernardino counties. Founded in 1952, we have grown to 14 branches with 120,000 members and manage over a billion in assets. At Frontwave Credit Union, we are focused on creating consumer solutions to provide our members and the communities we serve with products and services that enhance the quality of life for our members through exceptional service and the progressive application of technology.

Competitive pay, 401k matching, mortgage and auto discounts. 9-27 days of PTO per year (based on tenure) and 11 paid holidays. Affordable medical, dental, vision health plans, and Flexible Spending Account. Employee Assistance Program with a variety of services. Career development, training, and coaching, mentoring; tuition reimbursement up to $4,000 / year. Culture of excellence and continuous improvement. We strive to be the best place you've ever worked!

Responsibilities

Essential duties and responsibilities include the following non-inclusive list. Other duties may be assigned. All duties are to be performed in compliance with applicable laws, regulations, as well as Credit Union policies and procedures.

• Promptly respond to all digital loan applications, determine eligibility for memberships, process members' requests working with appropriate personnel in order to satisfactorily service the digital request and complete the loan process within established service level.
• Act as the main point of contact throughout the loan process, ensuring excellent levels of service by providing guidance on process, product, and pricing in a detailed and comprehensive manner.
• Provide excellent service to members (external and internal) by completing the loan process timely, efficiently, and with minimal errors. Update the LOS with loan status notes according to department KPIs.
• Ensures accuracy in loan application, verification of income and other documents or stipulations required for funding or as required by contract. May conduct follow up contact with member for additional information.
• Communicate underwriting recommendation to members according to established service level agreement and workflow process.
• Contribute to the development, testing, documenting, and training on new workflows and procedures.
• Assist team members and other departments with lending guidelines, process workflows, and loan documentation questions.

Qualifications

Education and / or experience : High School Diploma or equivalent. Minimum of two years of financial industry experience with one year of lending experience.

Knowledge, skills, and abilities : Basic computer skills with general knowledge of Microsoft Office applications. Knowledge of California and out of state DMV Policy and Procedures. Knowledge of basic consumer lending processes. Knowledge of After Market Products and ability to cross sell other products and services offered by credit union.

Salary Range : $23.83 / hr-$35.75 / hr

Service Excellence Standards

When joining Frontwave Credit Union, you can expect to be a part of a workforce committed to the following Service Excellence standards : We see it. We own it. We get it done. We ignite positive experiences. We do things right every time. We are collaborators - united, cohesive, and engaged. We innovate and evolve. We create memorable experiences for life. We starts with me.