Global Digital Engines Lead

Global Digital Engines Lead

Are you passionate about scaling purpose-driven innovation through AI and cloud technologies? Join Microsoft Elevate as the Global Digital Engines Lead, where you'll shape and drive strategy to empower Microsoft's Small and Medium Business (SMB) customers in the Nonprofit and Education sectors through our vendor-based digital sales team. In this high-impact role, you will lead the enablement of an outsourced digital sales force using a sales-as-a-service model to deliver secure, scalable AI and cloud solutions. You'll be at the forefront of transforming how Microsoft supports over 750,000 SMB customer accounts, partnering closely with our vendor partner and Microsoft's Customer Lifecycle Operations (CLO) team to deliver measurable impact.

We're looking for a strategic, results-oriented program leader with deep expertise in digital / cloud sales and vendor management. You bring a passion for coaching teams (often without direct authority), an analytical mindset for business optimization, and a collaborative spirit that thrives across organizational boundaries. At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. We live this mission through a growth mindset, innovation, and shared goalsgrounded in our values of respect, integrity, and accountability. We're building a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Deliver Measurable Impact

Own business outcomes for the global vendor digital sales program, with accountability for achieving or exceeding targets in revenue, lead conversion, and partner referral rates across Microsoft's portfolio. Leverage data and insights to monitor performance, refine sales plays, and continuously enhance the customer experience.

Drive Cross-Functional Collaboration

Lead go-to-market execution by aligning vendor sales operations with Microsoft Elevate's internal stakeholdersincluding Cloud Solution Area GTM Leads, Marketing, Partner teams, and regional SMB leadership. Ensure seamless lead management, customer hand-offs, and process integration while optimizing workflows and performance reporting.

Champion Vendor Sales Excellence

Oversee and develop the outsourced SMB Digital Sales team across inbound demand response, new customer acquisition, renewals, and strategic sales motions. Ensure the vendor team has the capacity, skills, and execution rigor to drive consistent growth and customer success.

Ensure Operational Excellence

Lead business planning, rhythm of business, and financial oversight for the vendor-run sales engine. Collaborate with the CLO Program Manager to refine processes, uphold compliance and quality standards, and implement efficiencies that maximize ROI on sales-as-a-service investments.

Innovate with AI and Automation

Accelerate adoption of AI and automation tools within the digital sales workflow. Partner with Sales Excellence, Marketing, and external vendors to streamline lead flow through the Elevate digital funnelfrom nurture to follow-upand deliver deeper, automated sales insights. Drive innovation that boosts seller productivity and enhances customer engagement at scale.

Embody Microsoft's Culture and Values

Model Microsoft's core values of respect, integrity, and accountability. Foster a culture of inclusion, collaboration, and continuous learning that empowers teams and drives impact. Embody our culture and values.

Qualifications

Required / minimum qualifications :

• Bachelor's Degree in Business Administration, Sales, Marketing, Economics, Engineering, or related field AND 8+ years relevant Sales or Marketing experience with Information Technology products and / or services OR equivalent experience.
• 3+ years experience leading cross-functional teams or v-teams (which may include vendor or partner teams) to drive business results.

Additional or preferred qualifications :

SMB Sales IC5 - The typical base pay range for this role across the U.S. is USD $133,000 - $222,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $170,300 - $239,800 per year. Certain roles may be eligible for benefits and other compensation.