Internal Sales Manager

Internal Sales Manager

The Internal Sales Manager plays a critical leadership role within the Smart Growth sales team. Reporting directly to the Vice President of Sales, this position is responsible for managing Internal Loan Officers (ILOs), overseeing the Loan Application Support Coordinator, and supporting the broader team in deal analysis, prequalification, and operational excellence.

This role ensures that a consistent pipeline of high-quality, prequalified loan leads are developed and referred to Relationship Managers (RMs) and File Managers (FMs) for further processing. Additionally, the Internal Sales Manager helps maintain adherence to credit guidelines, supports cross-functional collaboration, and may engage with external vendors and referral sources to generate viable loan prospects.

This role offers the opportunity to shape a growing sales function, develop emerging talent, and make a meaningful impact in supporting small business growth.

Team Leadership

• Lead and develop a high-performing team that is collaborative, supportive of company-wide staff, and operates with a holistic approach and operational excellence.
• Establish divisional performance objectives that align with the corporate goals and mission, promoting employee recognition.
• Promote a culture of accountability and high performance within the team, implementing training and professional development opportunities.
• Cultivate a results-driven, collaborative, and ethical company culture.
• Attend Smart Growth management meetings.
• Attend and participate in monthly Smart Growth Sales Leadership meetings.
• Work on special projects that arise.

Internal Loan Officer Management

Deal Vetting & Prequalification

Loan Application Support Oversight

Prospect Management & Lead Generation