Talent.com
Overnight Front Office Supervisor

Overnight Front Office Supervisor

6H Management LLCCleveland, OH, US
Hace más de 30 días
Tipo de contrato
  • A tiempo completo
Descripción del trabajo

Job Description

Job Description

FIDELITY HOTEL is hiring for an OVERNIGHT FRONT OFFICE SUPERVISOR

Fidelity Hotel is an adaptive reuse project located at 1940 E. 6th Street in the historic 103-year-old Baker Building. Fidelity Hotel will have 97 guest rooms & suites, each with tailored amenities, custom-designed furniture, and thoughtfully curated art. The property will feature a full-service restaurant, bar, event & meeting spaces, and a private dining room. Fidelity Hotel is an homage to Cleveland’s long-standing ideals. Our unwavering dedication to the city's soul is expressed through the design, brand, art, amenities, and community programs - all carefully selected to be additive to and reflective of the innovation & creativity that makes Cleveland so special.

What you'll do :

  • Complete all daily shift checklist items
  • Organize pre-stay communications and planning, working closely with internal departments to create a seamless guest experience
  • Dispatch guest requests to the appropriate department, and provide timely execution and follow-up
  • Take hotel reservations accurately and efficiently
  • Check hotel guests in and out in a confident, professional, and personalized manner
  • Respond to guest inquiries and resolve feedback, taking all appropriate action to ensure total guest satisfaction
  • Possess knowledge of all guest services and amenities
  • Maintain positive relationships with all team members and guests
  • Assist in creating working schedules for front desk personnel to ensure adequate coverage during all shifts and busy periods
  • Possess a thorough understanding of the Property Management System
  • Maintain accuracy with all accounting and billing procedures
  • Have a comprehensive knowledge of hotel availability and current rates and / or special events (which may have an impact on occupancy and availability)
  • Assist with the training and development of Front Office team members
  • Maintain open lines of communication with other departments
  • Interact frequently with guests to ensure satisfaction with services
  • Answer and resolve guest inquiries, taking all appropriate action to ensure total guest satisfaction
  • Assist in the development and implementation of special projects with timely completion
  • Participate in the property Manager on Duty program
  • Ensure open lines of communication with all departments and management via email, logbooks, meetings, etc. to ensure all needs of the outlet are met
  • Ensure compliance with all safety and security procedures, including guest identification, key card access control, and emergency protocols
  • Ensure that all equipment is maintained in good, safe working condition
  • Be available to fill in and assist in other areas as needed to ensure the efficient operation of the outlet as directed by the outlet manager and attend relevant meetings as directed

Who you are :

  • High school diploma or equivalent preferred.
  • You have 1+ years experience in hotel room operations; high-volume, luxury hotel setting preferred.
  • You believe in hospitality, deeply and passionately.
  • You know how important relationships are and you find joy in growing and maintaining new ones.
  • You're thorough, have excellent communication, and pay close attention to detail.
  • You are proficient with administrative duties.
  • You have strong computer skills and can learn software programs quickly.
  • You have excellent time management; are an expert in prioritizing and multi-tasking.
  • You are patient and able to remain calm in stressful situations.
  • You have a strong work ethic and can work both autonomously and with a team.
  • BENEFITS

    We are proud to offer competitive wages and the following benefits for full-time employees :

  • Up to 3 weeks paid time off annually
  • 50% off discount at most New Waterloo restaurants
  • Health, vision + dental benefits
  • 401K matching
  • Paid holidays
  • Volunteer pay
  • Tuition reimbursement
  • Referral bonuses
  • Discounts at our shops, hotels + local partnerships
  • ABOUT NEW WATERLOO

    New Waterloo is a community-centric independent hospitality company based in Austin, Texas. We use our platform to intentionally empower and get behind the choices of our people and communities - creating environments that sustain lasting social impact. Our team of hospitality experts provides the resources, talent, passion, and collaboration necessary to foster thoughtful places and thriving businesses.

    New Waterloo is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    We will be accepting applications on an ongoing basis until a candidate is selected for this role.

    Crear una alerta de empleo para esta búsqueda

    Front Office Supervisor • Cleveland, OH, US

    Ofertas relacionadas
    • Oferta promocionada
    Area Supervisor

    Area Supervisor

    BrightSpring Health ServicesElyria, OH, United States
    A tiempo completo
    Operations Management focuses on efficiently meeting the needs of our clients across various lines of business.If your passion is managing and developing staff to ensure quality care to help our cl...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    Operations Supervisor- CLE Airport

    Operations Supervisor- CLE Airport

    PrimeFlight Aviation ServicesCleveland, OH, US
    A tiempo parcial
    Operations Supervisor- CLE Airport.The Operations Supervisor oversees daily airport operations, managing personnel and coordinating with departments to ensure safe, efficient procedures, regulatory...Mostrar másÚltima actualización: hace 9 días
    • Oferta promocionada
    Shift Supervisor

    Shift Supervisor

    Circle KCleveland, OH, US
    A tiempo completo
    Lead Customer Service Representative.We want you to join our team as a Customer Service Representative.If you have the desire to be challenged, work in a fast-paced, fun environment and to grow you...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    • Nueva oferta
    OSP Facility Assigner

    OSP Facility Assigner

    VirtualVocationsAkron, Ohio, United States
    A tiempo completo
    A company is looking for a remote OSP Facility Assigner.Key Responsibilities Prepare and maintain line and station transfer sheets, cable transfer sheets, and associated service center records C...Mostrar másÚltima actualización: hace 1 hora
    • Oferta promocionada
    Supervisor

    Supervisor

    Pace Analytical Services, LLCMentor, OH, United States
    A tiempo completo
    Monday through Friday, 8 : 00 AM - 5 : 00 PM.Are you ready to work making the world a safer, healthier place? Join our mission to continuously move science forward. to innovate and advance all aspects ...Mostrar másÚltima actualización: hace 9 días
    • Oferta promocionada
    FRONT END LEAD ASSOC - DG MKT in BRUNSWICK, OH S12022

    FRONT END LEAD ASSOC - DG MKT in BRUNSWICK, OH S12022

    Dollar GeneralBrunswick, OH, US
    A tiempo completo
    Work where you matter at Dollar General, our mission is serving others! We value each and every one of our employees.Whether you are looking to launch a new career in one of our many convenient sto...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    Front Desk Supervisor

    Front Desk Supervisor

    ChenMedMaple Heights, OH, US
    A tiempo completo
    We're changing lives every day.For both our patients and our team members.Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with y...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    Valet Supervisor

    Valet Supervisor

    JACK MainCleveland, OH, US
    A tiempo completo
    Job Category : Support Services.Requisition Number : VALET005950.Location : Cleveland, OH 44113, USA.Smiles, makes eye contact and verbally greets guests and coworkers from arrival to the property thr...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    Overnight Closer

    Overnight Closer

    Planet FitnessMentor, OH, US
    A tiempo completo
    Overnight Closer (Member Services Representative).The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level o...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    Retail Shop Shift Supervisor - 325-Akron- OH (Akron, OH)

    Retail Shop Shift Supervisor - 325-Akron- OH (Akron, OH)

    Krispy Kreme Doughnut CorporationAkron, OH, United States
    A tiempo completo
    Since its founding in 1937, Krispy Kreme's focus has remained the same - making fresh doughnuts using our founder's original recipe. The brand's iconic Hot Light lets consumers know when doughnuts a...Mostrar másÚltima actualización: hace 10 días
    • Oferta promocionada
    Inbound Supervisor Weekend

    Inbound Supervisor Weekend

    Arhaus RecruitingHudson, OH, US
    A tiempo completo
    Essential Duties and Responsibilities : .Provide leadership and supervision to distribution team members within a specific functional area and / or process. Support process manager and / or Sr.Operations ...Mostrar másÚltima actualización: hace 8 días
    • Oferta promocionada
    Area Supervisor

    Area Supervisor

    Jimmy John'sEuclid, OH, US
    A tiempo completo
    This is a story about growing up but never getting old.Since day-one when our founder, Jimmy, opened his first Jimmy John's sandwich shop, we've had the determination and badassery to settle for no...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    HomeGoods- Front End Supervisor

    HomeGoods- Front End Supervisor

    TJXMentor, OH, US
    A tiempo completo
    At TJX Companies, every day brings new opportunities for growth, exploration, and achievement.You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your...Mostrar másÚltima actualización: hace más de 30 días
    Evening & Weekend Call Center Supervisor - Bonus Pay + Growth Opportunity

    Evening & Weekend Call Center Supervisor - Bonus Pay + Growth Opportunity

    Joyce Windows, Sunrooms & BathsBerea, OH, US
    A tiempo completo
    Quick Apply
    Evening & Weekend Call Center Supervisor – Bonus Pay + Growth Opportunity.Joyce Windows, Sunrooms, and Baths.Evening & Weekend Shifts Available (12 PM – 8 : 30 PM). Competitive Pay + Performan...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    Operations & Showroom Coordinator

    Operations & Showroom Coordinator

    BestLaminateWilloughby, OH, US
    A tiempo completo
    Operations & Showroom Coordinator.F4CD; Location : Willoughby, OH.Bestlaminate is a family-owned e-commerce flooring retailer, proudly serving customers nationwide since 2003.Based in Willoughby...Mostrar másÚltima actualización: hace 7 días
    • Oferta promocionada
    Business Office Coordinator

    Business Office Coordinator

    New PerspectiveMentor, OH, US
    A tiempo completo +1
    This opportunity is a perfect fit for compassionate individuals looking to make a difference in the lives of others.We offer opportunities for training, advancement, education financial assistance,...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    Overnight

    Overnight

    Planet Fitness - Cambridge FitnessCleveland, OH, US
    A tiempo completo
    Overnight Closer (Member Services Representative).Planet Fitness members, prospective members and guests.The Overnight Closer will be responsible for creating a positive member experience by provid...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    Overnight

    Overnight

    Planet FitnessCleveland, OH, US
    A tiempo completo
    Overnight Closer (Member Services Representative).The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level o...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    Supervisor - Hotel Valets

    Supervisor - Hotel Valets

    Propark MobilityCleveland, OH, US
    A tiempo completo
    Cleveland, Ohio (Marbleroom / Holiday Inn Express).Develop and train shuttle drivers and valets to ensure job expectations are met. Review and approve work schedules to ensure adequate coverage while ...Mostrar másÚltima actualización: hace 17 días
    • Oferta promocionada
    Job Graduate Supervisor Facility Operations

    Job Graduate Supervisor Facility Operations

    CENTERSCleveland, OH, US
    A tiempo parcial
    CENTERS, LLC is a professional management firm specializing in facility, operation, and program management for higher education. CENTERS' management approach is customized for each client yet retain...Mostrar másÚltima actualización: hace más de 30 días