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Customer Service Representative

Customer Service Representative

Veolia Environnement SATrevose, Pennsylvania, USA
Hace 3 días
Tipo de contrato
  • A tiempo completo
Descripción del trabajo

Job Summary

This position will create orders from Purchase Orders and orders relative to Contracts via email and Salesforce including problem resolution. All orders are processed in SAP.

Key Characteristics

  • Strong customer service
  • Attention to detail and effective organizational skills
  • Ability to manage and track multiple activities
  • Ability to learn and apply policies and procedures to daily work
  • Effective communication skills
  • Professional interaction and collaboration with internal and external customers
  • Sense of urgency

Duties & Responsibilities

  • Process orders received via Salesforce review that information provided is correct and complete. Communicate with teams of any pending issues.
  • Review purchase orders to ensure compliance with policies and procedures.
  • Review all online orders remove blocks and make sure the order is created correctly.
  • For vendor items create material numbers in SAP.
  • Partner with plants and sourcing team for inventory status as needed.
  • Accountable for all order management of orders entered including providing updates and tracking information to customers and relevant colleagues.
  • Identify opportunities to improve efficiency and productivity.
  • Other projects as assigned.

    • Qualifications :

    Knowledge Skills & Abilities

  • Problem-solving ability
  • Ability to work under pressure in a fast-paced environment
  • Strong analytical organizational and time management skills
  • Strong interpersonal skills
  • Strong verbal and written communication skills
  • Strategic thinker and results-oriented
  • Team player

    • Education & Experience

    Required :

  • 2 years order entry and order management experience
  • 3 years Customer Service experience
  • 2 years SAP experience or equivalent ERP system

    • Preferred :

  • Proficiency in Google Docs / Sheets and the ability to learn company and company specific computer applications.
  • 1 year of Salesforce experience

    • Working Conditions

  • Hybrid with 3 days / week in the office with Wednesday mandatory
  • Full time in office is possible if preferred by employee
  • Rare travel possible

    • Additional Information :

    At Veolia we realize diverse teams make smarter decisions deliver better results and build stronger

    communities. Were an organization that champions diversity and inclusion at every rung of the ladder

    and are proud to be an equal opportunity workplace. Because our people are our greatest assets we

    also offer competitive compensation and benefits that include :

    Compensation - The salary range is tied to the market for similarly benchmarked roles.  The range is

    not an absolute but a guide and offers will be based on the individual candidates knowledge skills

    experience and market conditions as well as internal peer equity.  Depending upon all the preceding

    considerations for the final selected individual candidate the offer may be lower or higher than the

    stated range :

    Medical Dental & Vision Insurance Starting Day 1!

    Life Insurance

    Paid Time Off

    Paid Holidays

    Parental Leave

    401(k) Plan - 3% default contribution plus matching!

    Flexible Spending & Health Saving Accounts

    AD&D Insurance

    Disability Insurance

    Tuition Reimbursement

    Disclaimer : The salary other compensation and benefits information is accurate as of the date of this

    posting. The Company reserves the right to modify this information at any time subject to applicable

    law.

  • Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not

    • sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity

    Veolia does not accept unsolicited resumes from external recruiting firms. All vendors must have a

    current and fully executed MSA on file before submitting candidates. Any unsolicited resumes and

    candidate profiles will be deemed the property of VWTS and no fee will be due.

    As an inclusive company Veolia is committed to diversity and gives equal consideration to all applications without discrimination.

    Remote Work : No

    Employment Type : Full-time

    Key Skills

    Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

    Department / Functional Area : Customer Service

    Experience : years

    Vacancy : 1

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    Customer Service Representative • Trevose, Pennsylvania, USA