Case Manager

About MHA

MHA – Mental Health Association is a nonprofit organization dedicated to helping people live their best life. We provide a wide range of services across Western Massachusetts, including outpatient therapy, substance use recovery, supports for individuals with developmental disabilities or brain injuries, and residential and housing programs. MHA serves individuals impacted by mental illness, substance use, developmental disabilities, brain injuries, and homelessness. Our mission is rooted in inclusion, dignity, and empowering people to lead fulfilling, independent lives.

About the Division of Supportive Housing (DSH)

MHA’s Division of Supportive Housing (DSH) provides safe, stable housing and individualized wraparound services for individuals who have experienced chronic homelessness. Many of the people we serve are also navigating challenges related to substance use, incarceration, or trauma.

DSH programs are designed to support long-term stability and help individuals successfully transition to independent, permanent housing. Through person-centered care, housing navigation, and community-based supports, we empower each individual to build a foundation for recovery, self-sufficiency, and a better quality of life.

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Position Summary

The Case Manager provides support using a trauma-informed, person-centered approach to individuals in substance use and / or mental health recovery with a history of homelessness. During the program’s start-up phase, the Case Manager will support individuals as they transition from homelessness into their own studio apartments within a congregate supportive housing site. Once housed, the Case Manager will continue to provide ongoing support to help participants achieve their goals—such as stabilizing income, strengthening coping skills, accessing medical care, pursuing employment, and more (as outlined below). The Case Manager will also complete documentation thoroughly and in a timely manner.

Pay Rate : $20 an hour

Open Shifts :

• Tuesday through Saturday 9am-5pm (40h)
• Sunday through Thursday 9am-5pm (40h)

Key Responsibilities

Coordinate all intake documentation and complete required assessments and service plans for program entry.

Equal Opportunity Statement

The Mental Health Association is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Requirements

Education and Experience

Benefits