Call Center Agent

Call Center Agent

Do you want to join an organization that invests in you as a Call Center Agent? At Texas Back Institute, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Texas Back Institute offers a total rewards package that supports the health, life, career, and retirement of our colleagues. The available plans and programs include :

• Comprehensive medical coverage that covers many common services at no cost or for a low copay.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing.
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service).
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more.
• Consumer discounts through Abenity and Consumer Discounts.
• Retirement readiness, rollover assistance services and preferred banking partnerships.
• Education assistance (tuition, student loan, certification support, dependent scholarships).
• Colleague recognition program.
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence).
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Note : Eligibility for benefits may vary by location.

You contribute to our success. Every role has an impact on our patients lives and you have the opportunity to make a difference.

Job Summary and Qualifications

Overall Description : The Call Center Rep is the primary point of contact for new and existing patients seeking to schedule appointments with our providers. Bilingual preferred.

Responsibilities include :

Minimum Requirements :

Competencies :

Physical Requirements : While performing the duties of this job, the employee is regularly required to sit. The employee is frequently required to use hands, fingers to handle or feel, occasionally walk or stand and infrequently carry boxes / supplies of 10 lbs. or less. The physical requirements described above must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Other Duties : This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

TBI is an Equal Opportunity Employer. We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Call Center Agent opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.