Service Support Analyst - Expert at NC

Position : Service Support Analyst - Expert

Location : Raleigh, NC (27610)

Client : State of North Carolina

Duration : 12+ Months

Job Description :

We are seeking a highly skilled Service Support Analyst to provide senior-level support for Incident and Change Management services. This role involves ensuring seamless business support for the Facilities Access Control System (FACS) and executing service level agreements. The ideal candidate will collaborate with various IT disciplines and assist with software solutions delivery, documentation, and testing initiatives.

Key Responsibilities :

• Support all Operations and Maintenance activities for FACS.
• Assist in incident management and change management across application tiers.
• Contribute to system documentation and test materials for User Acceptance Testing (UAT).
• Collaborate with business stakeholders to address and resolve system issues.
• Create Knowledge Base articles and provide training support to users.

Technical Skills Required :

To Apply :

Please send your resume to jobs@eliteworkforceinc.com with the subject "Resume Submission" to grab immediate attention on your submission.