Implementation Manager - Strategic Accounts (Pacific Time Zone)

Implementation Manager - Strategic Accounts

As an Implementation Manager - Strategic Accounts at Abridge, you will play a critical role in ensuring the successful deployment and implementation of Abridge products and services with our customers. You will be the primary point of contact for our valued partners and you will be the driving force behind seamless project execution. You'll use your exceptional communication skills as you work closely with internal and external stakeholders to deliver projects on time, while exceeding the needs and expectations of our users.

Ideally, you thrive in a startup environment, specifically with a culture that's built on seeing obstacles as opportunities, having a bias toward execution, being a little nerdy and perpetually curious, and helping teammates succeed.

The Role

Lead customer implementations and serve as the primary point of contact for Abridge's partners during their initial deployments. Be the person who instills confidence + trust in our partners and team, drives on-time implementations with high NPS, and ensures our pilots convert to full enterprise partnerships.

Own the creation, coordination, and execution of project plans, in collaboration with internal and external cross-functional teams.

Accountable for leading through each of the project phases, including kickoffs, technical configuration, testing, clinician training, go-live, and post-live stabilization.

Identify and manage project risks and issues, and develop contingency plans as needed.

Set the standard for what incredible communication looks like. Communicate project progress and issues to internal and external stakeholders in a timely and transparent manner.

Develop and execute against comprehensive testing plans with our most strategic partners, including tracking all issues, triaging, and driving towards daily testing goals.

Collaborate with support and operational management to identify and implement areas for process and tool improvements in a dynamic and growing environment.

Participate in the creation of repeatable processes that will scale with the growing number of concurrent implementations our team will need to support.

What You'll Bring

Have a track record of driving successful healthcare technology implementation projects from initiation to completion.

Excel at communication and can synthesize information in a concise way.

Are extremely organized and detail oriented. You're able to manage multiple priorities at once, while maintaining attention to detail and quality.

Can work with speed and are results driven. You seek continuous process improvement, driven by efficiency. Your role will involve rapid decision-making, quick execution, and maintaining an unwavering commitment to precision and quality in every aspect of implementation.

Build strong relationships with various stakeholders at our partner sites, to ensure a long lasting partnership.

Have the ability to smell smoke and escalate early, with proposed solutions.

Are creative and scrappy with strong problem solving skills, tactful conflict resolution skills, and a bias to action.

Have 3+ years of experience in project management, with a focus on software deployment and implementation at B2B companies.

Experience implementing electronic record systems and leading through build and testing phases. (Epic is a definite plus.)

Bonus Points If...

Familiarity with systems requiring strict adherence to privacy and security protocols.

Knowledge of tiered support organizations and escalation protocols.

This role requires up to 20% travel.

This role must be based in the Pacific time zone.

Why Work at Abridge?

At Abridge, we're transforming healthcare delivery experiences with generative AI, enabling clinicians and patients to connect in deeper, more meaningful ways. Our mission is clear : to power deeper understanding in healthcare. We're driving real, lasting change, with millions of medical conversations processed each month.

Joining Abridge means stepping into a fast-paced, high-growth startup where your contributions truly make a difference. Our culture requires extreme ownershipevery employee has the ability to (and is expected to) make an impact on our customers and our business.

Beyond individual impact, you will have the opportunity to work alongside a team of curious, high-achieving people in a supportive environment where success is shared, growth is constant, and feedback fuels progress. At Abridge, it's not just what we doit's how we do it. Every decision is rooted in empathy, always prioritizing the needs of clinicians and patients.

We're committed to supporting your growth, both professionally and personally. Whether it's flexible work hours, an inclusive culture, or ongoing learning opportunities, we are here to help you thrive and do the best work of your life.

If you are ready to make a meaningful impact alongside passionate people who care deeply about what they do, Abridge is the place for you.

How we take care of Abridgers :

Generous Time Off : 13 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees.

Comprehensive Health Plans : Medical, Dental, and Vision plans for all full-time employees. Abridge covers 100% of the premium for you and 75% for dependents. If you choose a HSA-eligible plan, Abridge also makes monthly contributions to your HSA.

Paid Parental Leave : 16 weeks paid parental leave for all full-time employees.

401k and Matching : Contribution matching to help invest in your future.

Pre-tax Benefits : Access to Flexible Spending Accounts (FSA) and Commuter Benefits.

Learning and Development Budget : Yearly contributions for coaching, courses, workshops, conferences, and more.

Sabbatical Leave : 30 days of paid Sabbatical Leave after 5 years of employment.

Compensation and Equity : Competitive compensation and equity grants for full time employees.

Equal Opportunity Employer

Abridge is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.

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