JOB FILE COORDINATOR

Job File Coordinator

SERVPRO of New Haven offers:

Competitive compensation, health and dental, career progression, professional development, and more!

As a Job File Coordinator, you will assist with scheduling assessment of the work that would need to be completed. You will also work as a liaison for the customer to identify project requirements and specifications as well as administer and organize projects and support teammates. If you are self-motivated, well organized, have outstanding customer service skills, and strive to assist others in their time of need you could thrive in this environment!

Key responsibilities include:

• Dispatch and schedule restoration teams to incoming leads and projects
• Review and maintain the scheduling software so that appropriate teams are routed accordingly
• Perform detailed and accurate data entry
• Receive incoming calls about past services, follow-ups on current projects, general inquiries about business, and other routine communications
• Responsible for clear and efficient project communication with the customer and project stakeholders
• Daily project(s) oversight to include monitoring status, audit, and work-in-progress
• Review and validate job site documentation
• Work closely with Project Managers to ensure thorough and accurate project documentation from beginning to end
• Collaborate and assist with other departments, as needed

Position requirements include:

• High school diploma/GED (preferred)
• At least 2 years of customer service and/or office-related experience
• Ability to multitask while still recording accurate details
• Knowledge of our local geographical area is preferred
• Must be knowledgeable in relevant computer applications

Skills/Physical Demands/Competencies:

This is a sedentary role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bend or stand as necessary. Must pass a background check subject to applicable laws.

Each SERVPRO Franchise is Independently Owned and Operated. All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by SERVPRO Industries to SERVPRO Franchises should be reviewed and approved by the Franchise's attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and SERVPRO Franchises may choose whether or not to use them. In this role, you will give an estimate of the work that needs to be done with incoming customer calls and dispatch the work to appropriate teams within the franchise.

Compensation: $19.00 - $20.00 per hour