Code Compliance Inspector

Description

The Code Compliance Inspector (CCI) position is responsible for performing specialized inspections and enforcement of ordinances, regulations and rules governing the North County Transit District (NCTD) transit system. S/he works in close coordination with other staff members, including NCTD and contract service providers within dynamic environments; engages with NCTD staff, contractors and members of the public; observes, reports, and documents non-complaint activity; and performs a variety of administrative duties involved in the preparation and maintenance of related reports.

CCIs are responsible for enforcing NCTD Ordinances approved by the North County Transit District Board of Directors. The position is non-sworn and unarmed. Considerable judgement is required in meeting emergency situations, enforcing regulations, and in coordination with other personnel, contractors, and local agencies. Ordinances are enforced by various methods, including the issuance of written citations. CCIs will prepare incident reports and activity logs and may be required to testify in court if subpoenaed. Shifts vary based on seniority on a 5 day/8 hours per day work week. Starting salary rate for this position per the agreement with the SMART Union is $22.81/hour.

Distinguishing Characteristics

This is a bargained position represented by the International Association of Sheet Metal, Air, Rail, and Transportation workers (SMART) Union and with responsibility for educating the public about and/or enforcing rules and regulations applicable to the transit system.

Supervision Received and Exercised

S/he works under immediate direction from the Security Manager and general direction of the Chief Operations Officer – Operations Support Services. This position exercises no supervisory authority. This position is expected to participate in the sharing of expert knowledge and as a vital member of various project teams that may be instituted.

Working Conditions

Normal working conditions for this position are in both an office and field setting, with primary duties being performed in the field at transit stations or onboard modes of bus and rail transit. Business travel may be required periodically between District sites, governmental agencies, consultants’ facilities, and other locations as required.

Examples of Duties

Essential Functions

Duties may include, but are not limited to, the following:

• Ensures passenger safety on all NCTD properties, trains, buses, stations, bus stops, transit centers and along the right of way
• Assists and provides information to patrons and the public about NCTD services, facilities, modes and rules/regulations
• Supports compliance with all NCTD Ordinances, , as approved by the Board of Directors, for enforcement on all NCTD properties, facilities, and modes of services
• Enforce the fare ordinance by performing unannounced random inspections of fares on board revenue vehicles and in fare paid zones
• Enforces other violations including, but not limited to, narcotics and alcohol-related offenses, and quality of life violations
• Issue warning and/or citations for violations of NCTD ordinances and other applicable rules and regulations
• Complete required reports and other associated documentation related to warning/citation issuance and testify in administrative and court proceedings as required
• Perform passenger counts on board revenue vehicles or at stations as requested in coordination with Planning Department staff
• Assist with in-person passenger/public communication at transit stations as needed during service disruptions, special events, or as otherwise requested
• Assist with closed circuit television system (CCTV) monitoring and provide back-up for Control Center Technicians as needed upon direction from the Security Manager
• Patrol NCTD parking lots issuing parking violations and facilitate private tow of vehicles in violation of ordinances
• Perform other related duties as assigned

Qualifications

Education/Experience

• Possess a high school diploma or a high school graduate equivalency certificate (GED)
• Minimum one (1) year directly relevant experience in security services, including customer service.

A combination of experience/skills and education to fulfill the requisite knowledge, skills and abilities for this position may be considered.

Certificates/Licenses

• Possess a high school diploma or a high school graduate equivalency certificate (GED)
• Possession of and the ability to maintain a California driver's license, Class C, with less than 6 points in the preceding 36-month period and no DUIs in the prior seven years.
• Maintain compliance with the District’s policy regarding Conflict of Interest and Ethics
• Candidates must complete the POST 832 PC Certified Course in Laws of Arrest prior to hire or within the first 9 months of employment
• Must be able to obtain and maintain access to Marine Corp Base Camp Pendleton
• Must be able to become RWP Qualified on NCTD owned railroad properties

General Requirements

• Knowledge of operations, services and activities of a public safety or public transit system highly desirable
• Knowledge of or ability to learn procedures for operation two-way radios and public address systems
• Ability to manage and maintain simultaneous, transition, and emerging priorities, including the ability to react productively and make sound decisions in emergency situations
• Exceptional oral and written communication skills including the ability to interact effectively with a wide variety of persons of different backgrounds and maintain a calm and professional demeanor in stressful situations
• Ability to accept constructive feedback and apply it productively to professional performance
• Demonstrated proficiency with computers and a variety of computer software programs in a Windows environment

Supplemental Information

Physical Requirements

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must possess the ability to use the phone and computer for extended periods, manual dexterity to complete clerical functions and work with office equipment and lift up to 25 pounds on a periodic basis. The employee must be able to hear, see, and communicate verbally to exchange information. The employee must be able to physically travel between District locations and other destinations, work in evenings when required, work in hazardous conditions, and negotiate a variety of different and irregular terrain as is typical along a railway right of way. The employee may be subject to fumes, odors, dusts, gases, chemicals. The employee must be able to walk, climb, balance, bend, carry, push, reach, sit, and stand.

Machines / Tools / Equipment

• Ability to operate a personal computer and Microsoft Office Suite programs.
• Ability to operate standard office equipment, including a fax and scanner machine, copy machine, and telephone.
• Ability to carry and operate a mobile device and/or two-way radio.

Application Information : All applicants must complete and submit an online application at www.gonctd.com/careers. A job offer is contingent upon the successful completion of a pre-employment drug screen and background check. NCTD is an Equal Opportunity Employer.

Retirement : NCTD participates in the CalPERS retirement program with a benefit formula of 1.5% @ 65 for PEPRA new members. Benefits are calculated based on your age at retirement, the number of years of service credit with CalPERS and the average of your monthly compensation over the past 36 months (36 months average highest hourly pay rate). The current employee contribution rate each payroll is 4.75% for new members. Taxes are deferred to retirement.

457(b) Deferred Compensation Plan : NCTD offers a Voluntary Deferred Compensation Savings Plan through VOYA Financial Services. Employees are eligible to enroll any time after the date of hire. The plan allows you to contribute pre-tax and/or post-tax dollars into selected funds of your choice. The plan also allows you to:

• Contribute up to amount specified annually by the IRS
• Catch-up plan for those 50+ of up to amount specified annually by the IRS
• Is portable, can be rolled over into another qualified retirement plan
• Employer match into a 401(a) account (50% up to 8% of employee compensation; Max NCTD contribution of 4%)

Medical Insurance : NCTD offers a rich variety of HMO and PPO plans to choose from and contributes towards your monthly medical premiums, if the coverage you select costs more than the amount NCTD contributes, then payroll deductions will be withheld on a pre-tax basis.

If medical insurance is selected, NCTD will contribute the listed amount towards your selection:

• $550/month for single coverage
• $1,040/month for employee + one dependent
• $1,392/month for employee + 2 or more dependents

Dental Insurance : NCTD offers two different dental plans for employees and their eligible dependents (HMO and PPO) from a reliable dental insurance provider. Human Resources can provide information regarding annual insurance provider and available plans. Both plans are part of NCTD’s cafeteria plan (pre-tax payroll deductions for monthly premiums).

Vision Insurance: NCTD offers vision services for employees and their eligible dependents through a reliable vision insurance provider. Human Resources can provide information regarding annual insurance provider and available plan. The plan is part of NCTD’s cafeteria plan (pre-tax payroll deductions for monthly premiums).

Life Insurance : NCTD cares for its employees, and thus provides at no cost to the employee group life insurance in the amount of $50,000 (coverage includes Accidental Death and Dismemberment and Accelerated Death benefits). Additional life insurance is available for you and your eligible dependents at your expense. * Tax reporting is required for any amounts over $50,000, per IRS guidelines. Supplemental life insurance coverage premiums are deducted on a post-tax basis.

Long Term Disability Insurance: NCTD offers voluntary Long-Term Disability (LTD) insurance. You may elect units of $100 up to 60% of your hourly wage to a maximum of $6,000/month. Deductions are post-tax, coverage 24/7, limitations or exclusions, and benefits are payable to age 65 or for two years (whichever is longer).

Flexible Spending Account Plan: NCTD offers two core FSA plans and two Commuter plans. Health Care and Dependent Care plans are “Use It OR Lose It” calendar year plans (Jan. 1st – Dec. 31st). The Commuter Transit and Parking plans do not have a “use it or lose it” policy. Plans are as follows:

• Health Care Spending Account: May contribute up to amount specified annually by the IRS
• Dependent Care Spending Account : May contribute up to amount specified annually by the IRS (including limitations if married)
• Commuter Transit Accounts: May contribute up to amount specified annually by the IRS

Disability Insurance : Employees contribute to California State Disability Insurance (SDI). The current contribution rate is 1.1% of earnings and is totally paid by the employee. After the 7-day waiting period, SDI pays a percentage of employee’s salary up to a maximum of $1,540.00per week, for up to 52 weeks. SDI may be coordinated with Paid Time Off (PTO).

Accident Insurance: NCTD offers voluntary accident insurance. You may elect coverage for you and your dependents for a flat monthly rate. Deductions are post-tax.

Critical Illness Insurance: NCTD offers voluntary Critical Illness insurance. You may elect coverage up to $10,000 in increments of $2,500, for you and between $2,500 - $5,000 for your dependents, not to exceed 50% of coverage amount. Deductions are post-tax.

Administrative Holidays : 9 recognized paid holidays per year: New Year’s Day, Martin Luther King Day, President’s Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Veterans’ Day, Thanksgiving Day, and Christmas Day.

PTO (Paid Time Off): All NCTD Regular, Probationary, and Limited-Term employees shall receive Paid Time Off (PTO). PTO shall be taken at reasonable times approved by the employee’s supervisor.

PTO shall be earned equally in each pay period during the year in accordance with the following schedule, based on the number of years of NCTD service completed:

- 0 through 3.99 years of service completed: 120 hours per year (15 days)
- 4.00 through 9.99 years of service completed: 176 hours per year (22 days)
- 10 and more years of service completed: 216 hours per year (27 days)

Transportation Passes: All NCTD employees receive an identification “PRONTO Card” which can be used to ride the following NCTD/MTS transit services (BREEZE, FLEX, SPRINTER, COASTER, MTS Bus, Trolley) at no charge. Eligible family members also receive a pass for NCTD public transportation at no charge (paratransit excluded).

Bereavement Leave: NCTD offers paid bereavement leave.

Employee Assistance Plan: The EAP offers assistance in areas such as:

• Emotional Support
• Work/Life Balance
• Family Care

Family Status Change: This allows you to add/drop dependents from current benefit plan elections per IRS “Qualifying Events.” If a “Qualifying Event” occurs, you MUST contact HR within 30 days of event, (Qualifying Event must relate to the benefit change you are requesting).

Please contact Human Resources should you have any questions regarding NCTD Benefits.

01 Please be advised that an incomplete application WILL NOT be considered for employment. An attached resume is not an acceptable substitution for a completed application. Incomplete responses, false statements, omissions, or partial information may result in disqualification in the selection process. By continuing in the process, you are certifying that all information provided in the application and supplemental questionnaire is true to the best of your knowledge. Select "Yes" to reflect that you have read and understand this statement.

• Yes
• No

02 APPLICANT'S ACKNOWLEDGMENT - NOTIFICATION VIA EMAIL: I understand that it is my responsibility to check my email, including junk mail or spam folders, for any communication from the North County Transit District. Communication will be sent via email to the email address I have provided on my application. Select "Yes" to reflect that you have read, understand, and agree to this statement.

• Yes
• No

Required Question