Account Services Representative

Account Services Representative

Tactiq is a fast growing, innovative software solutions provider focusing on bridging the gap between retailers, manufacturers, and distributors. We use world-class technology to support both retailers and suppliers within the DSD industry by standardizing communications and streamlining invoicing. Tactiq is uniquely positioned to increase both operational efficiency and service quality, with a proven track record of driving sales growth and cost savings for our partners.

Our team members join Tactiq to learn, develop, and be part of an environment that rewards performance and innovation while providing opportunities to personally excel and grow. We work closely as a team, respect each other as professionals, and move decisively on meeting the needs of our partners, all guided by our values Do the right thing, Win as a team lose as a team, Own it, Embrace the messy, and Think like your customer.

As an Account Services Representative, you will be one of the main points of contact for our retail and vendor clients using our platforms. Your role will focus on onboarding, relationship management, and ensuring successful usage and satisfaction with our tech solutions. You'll work closely with internal teams to troubleshoot client issues and provide necessary support that drives client retention and platform utilization.

Responsibilities include :

• Build and maintain strong, long-term client relationships by serving as a dedicated liaison.
• Support the onboarding processes for new vendors and retail clients.
• Resolve client concerns quickly and effectively.
• Provide training and support on platform functionality and features.
• Collaborate with technical support and customer care teams to escalate and resolve client issues.
• Contribute to continuous process improvements to enhance the client's experience.