Shift Leader

Job Description

Job Description

Shift Leader The Torchy’s legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef, and a food trailer to now operating over 130 restaurants nationwide.  OUR PURPOSE :   IGNITING YOUR ORIGINALITY.  OUR VISION :   TO BE THE CHOICE FOR ALL WHO CRAVE DAMN GOOD FOOD AND TO EXPRESS THEIR AUTHENTIC SPIRIT.  OUR MISSION : PASSIONATE PEOPLE CRAFTING CRAVEABLE FOOD AND WELCOMING VIBES.  OUR MOTTO :   THE DEVIL IS IN THE DETAILS. What We Need As a Shift Leader, you will ensure every shift runs smoothly and we deliver a Damn Good experience to our guests. You will balance hands-on involvement with guiding and supporting the team, taking responsibility for both Front of House (FOH) and Back of House (BOH) activities. What You’ll Do

• Shift Leadership : You will lead shifts with a focus on delivering exceptional guest experiences, managing team dynamics, and ensuring operational excellence.
• Key Holder Responsibilities : You may serve as a key holder, responsible for opening and closing the restaurant, including setting up and securing the facility.
• Task Delegation : You will identify, prioritize, and delegate tasks to team members to keep the restaurant running efficiently during your shift.
• Guest Experience : You will actively engage with guests to ensure their needs are met and address any concerns with urgency and care.
• Team Support : You will assist in hiring, training, and mentoring team members to help them achieve their potential and meet performance standards.
• Operational Excellence : You will maintain knowledge of FOH and BOH processes, including recipe adherence, food safety, and cleanliness standards.
• Inventory and Prep Management : You will support inventory management, ensure proper prep levels, and conduct line checks to uphold food quality.
• Cash Handling : You will supervise cash management, ensuring accuracy and adherence to company policies during opening and closing activities.
• Compliance and Safety : You will complete and ensure compliance with all health, safety, and regulatory checklists.
• Problem-Solving : You will resolve guest or team member issues with a sense of urgency and professionalism, escalating concerns when necessary.
• Flexibility : You will perform other duties or special projects as assigned to meet evolving business needs.

How You’ll Do It

What You Need Minimum Qualifications

Preferred Qualifications

Let’s TACO ‘bout why it pays to be a Torchy’s Team Member :

Equal Opportunity Employer

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