Product Owner, Claims Management Platform & Transformation LeadCitizens Financial Group • Glen Allen, VA, US
Product Owner, Claims Management Platform & Transformation Lead
Citizens Financial Group • Glen Allen, VA, US
Hace 16 días
Tipo de contrato
- A tiempo completo
Descripción del trabajoLead Agile teams with accountability for ROI, ensuring delivery of high-quality features aligned to business priorities and acceptance criteria. Define, own, and communicate the product vision, roadmap, and business case to stakeholders at all levels. Partner with Experience Owners to decompose vision into MVP sets and prioritized backlogs. Serve as an escalation point for higher-level vision and requirements questions. Drive strategic development and baselining of value streams and prioritization sub-journeys. Conduct market and trend analysis to guide the product portfolio toward a balance between user needs, business objectives, and technical feasibility. Leverage data and analytics to evaluate product performance, generate insights, and guide evidence-based decisions on new features that improve customer protection and colleague efficiency. Provide leadership on the development, testing, and refinement of UX prototypes in an agile environment. Maintain agile delivery governance and controls while ensuring alignment with enterprise standards. Facilitate solutions across the organization by identifying and prioritizing cross-journey enablers (e.g., enterprise APIs, shared components, data and analytics, DevSecOps adoption). Define, track, and communicate product KPIs and transformation outcomes to demonstrate business value and drive continuous improvement. Demonstrated expertise in delivering technical and functional products at scale, with proven experience in leading product and transformation initiatives in claims management, fraud, or related domains. 10+ years of experience in product leadership, management consulting, or agile delivery roles. Strong expertise in claims management or related domains in financial services institutions. Ability to define and execute product vision and strategy across multiple teams. Expertise in analytics and data-driven decision-making, translating insights into actionable strategies that drive product innovation and business impact. Demonstrated success innovating and driving measurable outcomes in customer protection and colleague efficiency. Expertise in Agile product delivery, with the ability to inspire and lead high-performing teams. Exceptional communication skills with the ability to influence senior stakeholders and simplify complex concepts. Bachelor's degree required; Master's preferred. Hours per Week : 40 Work Schedule : Monday to Friday, 8 : 00 AM to 5 : 00 PM The salary range for this position is $165,250 - $205,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity / paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https : / / jobs.citizensbank.com / benefits .
Product Owner, Claims Management Platform & Transformation Lead
We are seeking a results-driven leader to own and drive the development and transformation of our Claims Management product platform and its evolution toward next-generation (GenAI-enabled) capabilities. This senior leadership role is responsible for strategy, roadmap execution, and alignment across technology, operations, claims business and strategy, contact center, risk, and digital teams to improve claim cycle times, automation, and the customer and colleague experience.
The role requires balancing near-term execution with long-term transformation goals, ensuring measurable business impact, colleague efficiency, and customer protection.
Location : Candidates must be based in or willing to commute to one of the following hub locations with a hybrid schedule of four days onsite and one day remote per week :
- Johnston, RI One Citizens Bank Way
- Pittsburgh, PA 444 Liberty Ave
- Westwood, MA 200 Station Drive
- Iselin, NJ 101 Wood Avenue South
- Boston, MA 28 State Street
- Glen Allen, VA 10561 Telegraph Rd
Responsibilities :
Key Skills and Competencies :
Education :
Hours and Work Schedule :
Pay Transparency
Crear una alerta de empleo para esta búsqueda
Product Owner • Glen Allen, VA, US
Ofertas relacionadas
We are seeking a Director of Client Development to lead efforts in identifying, developing, and maintaining relationships with referral organizations for the purpose of enrolling new substance use ...Mostrar más
As a Boomi Integration Architect, you will make an impact by designing and implementing scalable integration solutions that enhance business operations and data flow across systems.You will be a va...Mostrar más
BCABA Assistant Clinical Supervisor of ABA Center.Intercept Health is a family-owned agency serving various mental and behavioral health, substance use, and foster care needs in Virginia.We help pe...Mostrar más)
Our team members are at the heart of everything we do.At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on ...Mostrar más
Qualified Intellectual Disabilities Professional Manager.US-VA-RICHMOND | US-VA-RICHMOND | US-VA-CHESTERFIELD | US-VA-RICHMOND | US-VA-HENRICO | US-VA-HENRICO | US-VA-HENRICO | US-VA-RICHMOND.The Q...Mostrar más
Community Liaison & Business Development Specialist.Are you a dynamic community liaison and business development professional with a passion for mental health advocacy? MySpectrum Counseling & Coac...Mostrar más)
Community Based QMHP - Crisis Stabilization.EMS of Virginia is seeking a Qualified Mental Health Professional (QMHP) registered with the Board of Counseling to provide Crisis Stabilization Services...Mostrar más
We roll up our sleeves and work hard to create products that have been pleasing customers for over 100 years.We offer a comprehensive compensation and benefits package which includes health, dental...Mostrar más
At Carvana, we sell cars, but we are not salespeople.We have made it our mission to create a hassle-free way for people to buy and sell cars.
We saw a huge problem with how much of a headache it is ...Mostrar más
This company is looking for PREMIER candidates to fill their open position of .We are partnered in helping a growing and well-established commercial restoration company find qualifie...Mostrar más
We are seeking a motivated and customer-focused Field Sales Representative to join our dynamic team as we change the distribution industry.
We're creating a unified platform that connects brands, sa...Mostrar más
This role can sit anywhere in any of our greater Fredericksburg locations.Frequent travel to Ladysmith is required • • •.
The Mortgage Assistance Specialist will be responsible for assisting clients wh...Mostrar más
Join The Gainey Agency as a remote Customer Service / Insurance Agent.This 100% virtual position delivers client-focused service, identifies appropriate life insurance and related financial solutio...Mostrar más
LifePro Recruitment is hiring entry-level sales professionals who want to start or grow their careers in remote sales.We have qualified leads and step-by-step training to help you succeed in a perf...Mostrar más
We’re looking for Parts Associates with a minimum of 6 months of professional automotive parts experience< / st...Mostrar más
Teletherapist (child, family, adult) : .Full-time, Part-Time (minimum of 7 sessions per week) Are you ready to make a career move that is exciting, challenging, and rewarding?.Are you inter...Mostrar más Community Based QMHP - Crisis Stabilization.EMS of Virginia is seeking a Qualified Mental Health Professional (QMHP) registered with the Board of Counseling to provide Crisis Stabilization Services...Mostrar más 
Calling all LCSW, LPC, LMHP or licensed eligible professionals!.Would you like to work for a non-profit organization where your contributions make a major impact on the lives of the children and fa...Mostrar más
Director of Client Development
Master Center for Addiction Medicine • Glen Allen, VA, US
A tiempo completo
Quick Apply
Última actualización: hace más de 30 días
Boomi Integration Architect - Manager - 65711224
Cognizant • Chesterfield, VA, United States
A tiempo completo
Última actualización: hace más de 30 días • Oferta promocionada
BCABA at ABA Center
Intercept Health • Chesterfield, VA, USA
A tiempo completo
Quick Apply
Última actualización: hace más de 30 días
Director, Customer Success
AmerisourceBergen Corporation (Cencora) • Glen Allen, VA, United States
A tiempo completo
Última actualización: hace 4 días • Oferta promocionada
Qualified Intellectual Disabilities Professional Manager
BrightSpring Health Services • Chesterfield, VA, United States
A tiempo completo
Última actualización: hace más de 30 días • Oferta promocionada
Mental Health Community Liaison Business Development
MySpectrum • Chesterfield, VA, United States
A tiempo completo +1
Última actualización: hace más de 30 días • Oferta promocionada
QMHP Crisis Community Stabilization Mental Health Clinician
EMS of Virginia (Educating, Mentoring, Success) • Chesterfield, VA, United States
A tiempo completo
Última actualización: hace más de 30 días • Oferta promocionada
Assistant Product Manager
Hamilton Beach Brands Inc • Glen Allen, VA, United States
A tiempo completo
Última actualización: hace más de 30 días • Oferta promocionada
Territory Manager
Carvana • Chesterfield, VA, US
A tiempo completo
Última actualización: hace 18 días • Oferta promocionada
Business Development Manager
Gpac • Chesterfield, Virginia, United States
A tiempo completo
Quick Apply
Última actualización: hace 9 días
Regional Sales Associate
RepRally • Bumpass, VA, United States
A tiempo completo
Última actualización: hace más de 30 días • Oferta promocionada
Mortgage Assistance Specialist (Hybrid) Ladysmith
Atlantic Union Bank • Ladysmith, VA, United States
A tiempo completo
Última actualización: hace 12 días • Oferta promocionada
Customer Service Sales-Insurance
The Gainey Agency • Chesterfield, VA, US
A tiempo completo
Quick Apply
Última actualización: hace más de 30 días
Remote Financial Representative- Entry Level
Unlock Potential 360 • Chesterfield, VA, us
Teletrabajo
A tiempo completo +2
Quick Apply
Última actualización: hace 3 días
Automotive Parts Associate - Mid Level
Carvana • Chesterfield, VA
A tiempo completo
Quick Apply
Última actualización: hace más de 30 días
Mental Health Telehealth Therapist (LCSW or LPC)
MySpectrum • Bumpass, VA, US
A tiempo completo +1
Quick Apply
Última actualización: hace más de 30 días
QMHP Community Crisis Stabilization Mental Health Clinician
EMS of Virginia (Educating, Mentoring, Success) • Chesterfield, VA, United States
A tiempo completo
Última actualización: hace más de 30 días • Oferta promocionada
Residential Therapist
Elk Hill Farm Inc • Beaverdam, VA, United States
A tiempo completo
Última actualización: hace 4 días • Oferta promocionada