Student Services Specialist

Student Services Specialist

Job ID : 321933

Location : Rio Salado Community College

Full / Part Time :

Regular / Temporary : Regular

Hiring Salary Range

$19.17 - $23.99 / hourly, DOE

Grade

109

Work Schedule

Monday - Friday, 8am - 5pm; some evenings and weekends may be required

Summer Hours : Monday - Thursday, 7am-6pm

Work Calendar

12 Months

Maricopa Summary

Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year?

Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States?

Whether you're teaching, working, or learning Make It Happen At Maricopa County Community Colleges!

About Us

What's Currently Happening at Maricopa

• Many of our campuses have received grant awards through the National Science Foundation to improve undergraduate STEM Education : Hispanic-Serving institutions program (HSI Program).
• Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance
• One of the largest community college systems in the country
• 2020 Healthy Arizona Worksites Program recipient
• Named 19th Best Employer for Women by Forbes
• 2019 No. 42 in Arizona's Best Employers

Benefits

Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD :

Affordable and Comprehensive Benefits Package :

Employee Health & Wellness Programs :

Job Summary

Rio Salado College (RSC) is seeking a full-time Student Services Specialist. This position serves in providing a full range of support services for the areas of International Education Programs & and serves as active support staff to the Welcome Desk. Assists faculty and professional staff with the planning, processing, and coordination of educational opportunities. Provides student service program support, enrollment, advisement, international education, and information resource referrals. This position works with a diverse population of customers, students, administrators, faculty and staff. The Student Services Specialist utilizes problem-solving and troubleshooting skills along with a wide knowledge base of campus, district and federal policies and training to assist students, guests, and employees regarding various student services functions. Requires excellent customer service skills and the ability to communicate with diverse populations and ensures that staff and student workers are adequately trained to serve within the areas of International education and the Welcome Desk.

To best serve the students, department, and college, this position requires physical presence on campus.

Essential Functions

50%- Serves in primary functions related to planning, coordination, processing, and implementation of student service programs including student enrollment, advisement, mentoring and other enrichment programs; Assists with all aspects of international partnership programs recruitment, enrollment and retention efforts; provides staff coverage

30%- Provides general assistance, triage and appropriate referrals to other student service areas; works with a diverse population of students, administrators, faculty and staff; provides information and technical assistance regarding program guidelines and applicable laws, policies, rules, and regulations

10% - Coordinates and maintains department and other College database information and reporting systems; utilizes district wide CRM; collects data on program participation, prepares program reports, and works with management to identify and implement enrollment and retention strategies and student success opportunities; Serves as driver for events and student college / District sponsored activities

10% - Coordinates and organizes department resources; Assists with training of student workers and temporary staff; Serves as backup to the Welcome Desk; performs other duties as assigned

Minimum Qualifications

Associate's Degree from a regionally accredited institution, and one year full-time of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, customer service, or related student development programs.

OR

An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered.

Desired Qualifications

A. Bachelor's degree or higher from an accredited college or university

B. Two (2) or more years' experience working with a diverse student population

C. Two (2) or more years' experience providing in a high-volume office providing excellent customer service

D. Two (2) or more years' experience working with state or federal regulations or policies and procedures as it relates to student services in a higher education setting

E. Two (2) or more years' experience leveraging partnerships or working in a diverse team-based work environment to achieve shared objectives as well as the ability to work autonomously and independently.

F. Experience using computer or web-based technology in the delivery of program and services (i.e. online databases, Microsoft Office, and internet resources)

G. Excellent written and verbal communication skills (As evidenced in the cover letter and resume)

Special Working Conditions

Licenses, Registrations, or Certifications : GED Examiner certification may be required for some assignments.

Possession of a valid State of Arizona Class D Driver's License is required; employee must meet district minimum standards regarding driving :

https : / / www.maricopa.edu / about / careers / application-information#mvd

OR

(If moving from out of state)

Possession of a valid State Class D Driver's License is required; employee must meet district minimum standards regarding driving :

https : / / www.maricopa.edu / about / careers / application-information#mvd

ADA and Other Requirements :

Sedentary Work : Exerting up to 25 pounds of force occasionally and / or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. This position typically requires fingering, talking, hearing, seeing and repetitive motions.

Working Conditions : Work is routinely performed in an indoor, office environment.

How to Apply

Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application.

Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered.

Please ensure your materials clearly provide the following information.

Posting Close Date

Open until filled

First Review extended to October 24, 2025

Applications received after the review date may not be screened

EEO, Title IX, & Clery Act

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states : "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. Title XI Rio Salado College's Title IX / 504 Coordinator is O.Tafari Osayande, o.tafari.osayande@riosalado.edu , 480 / 517-8196.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.

To apply, visit https : / / jobs.maricopa.edu / psp / MCPAHPRD / EMPLOYEE / HRMS / c / HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=321933&PostingSeq=1

jeid-d973ce67d355534ba0c86f44a7cb4f35