Manager of Cash Logistics and Quality Control

Job Description At WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their financial futures, and actively support our Communities so they can fully thrive. Careers with WSFS Bank offer an inclusive and supportive culture, competitive salaries, advancement opportunities, and more. We are the region's locally headquartered bank and wealth management company. We are honored to consistently be named a Top Workplace by our Associates, who make a difference every day for the people, businesses, and Communities we serve. We Stand For Service® is more than part of our name, it’s our mission and our purpose. The Manager of Cash Logistics and Quality Control supports strategic initiatives within the Cash Connect division and reports directly to the Director of Cash Connect. This role combines operational leadership with a consultative approach to client service, overseeing key departments such as Settlement, Claims, and Vault Reconcilements with a focus on optimizing ATM and Remote Cash Capture operations. The manager will work closely with the Information Technology team to enhance proprietary systems, contributing to software design, feature development, and end-to-end testing. This includes defining database architecture, managing SQL-based transaction workflows, and ensuring data integrity across platforms. The incumbent will partner with third-party vendors and executive stakeholders to drive innovation, resolve operational challenges, and deliver actionable insights. As a subject matter expert in cash logistics, the manager ensures compliance with SOX and audit requirements, mitigates financial risk, and translates complex data into strategic recommendations for senior leadership. Job Responsibilities : Lead Settlement, Vault Reconcilements, and Claims teams with clear objectives, efficient task delegation, and performance monitoring to ensure high engagement and productivity. Will at times serve as backup to operations staff. Own and execute strategic initiatives across operations, technology, and vendor management, driving innovation and continuous improvement. Manage relationships with national ATM providers, ISO networks, and vendor partners, including executive-level engagement, to support service delivery and strategic goals. Collaborate with IT to enhance proprietary systems—defining database architecture, optimizing SQL-based transaction workflows, and supporting end-to-end testing of software features. Conduct surprise audits of ATMs and armored carrier vaults to ensure SOX compliance and operational integrity. Administer billing decisions and oversee system job execution. Develop analytical frameworks, predictive models, and performance dashboards to support senior leadership in strategic planning and operational decisions. Design and implement policies that streamline operations, reduce financial risk, and align with regulatory and corporate standards. Monitor vendor SLAs, conduct annual due diligence, and evaluate service utilization, pricing, and innovation opportunities. Stay current with payments industry trends and best practices through active participation in educational forums and seminars. Collaborate with internal and external stakeholders to align objectives, KPIs, and asset protection strategies. Serve as a liaison across departments and vendors, facilitating education and adoption of data management processes. Maintain ownership of operational issues, resolve technical challenges, and provide timely, informed responses. Minimum Qualifications : Bachelor’s degree in Business, Finance, Information Systems, or a related quantitative field required. Minimum of 4–7 years of relevant industry experience in banking, fintech, or cash logistics. At least 5 years of experience in bank operations management, with exposure to technology-driven environments. Proven financial acumen and advanced analytical skills to support data-driven decision-making. Demonstrated success in leading high-performing, production-oriented teams in banking or fintech environments. Strong background in cash logistics, including vendor coordination and ATM network operations. Proficiency in industry-standard data tools and platforms used in cash logistics and banking operations. Expert-level skills in quantitative analysis using Excel and Power BI; experience with building dashboards and predictive models. Advanced knowledge of SQL, including query design, relational database structures, and data mapping. Skilled in managing multiple priorities and maintaining focus in high-volume, fast-paced settings while making sound, timely decisions under pressure. Strategic and innovative thinker with a track record of developing and launching new operational or technical solutions. Ability to assess gaps between current systems and future-state vision, and lead transformation initiatives. Excellent written and verbal communication skills; able to convey complex ideas clearly across all levels. Strong negotiation and influence skills; able to drive consensus and deliver actionable solutions. Ability to support operations during peak volume periods with agility and precision. Knowledge of emerging technologies and their application in banking environments to improve productivity and accuracy. Capable of delivering timely business and technical presentations across diverse asset portfolios and vendor networks. Must be a creative and holistic problem-solver with the ability to convert complex datasets into actionable insights. Skilled in investigating and resolving issues such as data transmission errors, reporting discrepancies, fraud, and theft. Solutions require critical thinking, independent judgment, and deep understanding of internal systems and vendor logic. Proficient in using SQL queries, pivot tables, VLOOKUP / XLOOKUP, and basic programming logic to perform root cause analysis. Must operate with zero assumptions—actions are driven by validated insights and aligned with policy and compliance standards. Salary Range : $90,604.00 - $148,847.50Individual base pay may vary on additional factors such as the candidate’s experience, job-related skills, relevant education, geographic location, and other specific business and organizational needs. In addition to base salary, WSFS Financial Corporation (WSFS) and its subsidiaries may offer eligible Associates discretionary and formula-based incentive and retention awards. WSFS provides a competitive benefits package, which includes medical, dental, and vision coverage; a 401(k) plan; life, accident, and disability insurance; flexible spending accounts (FSAs) and health savings accounts (HSAs); and wellness programs. Additional benefits may include paid parental leave, military leave, vacation and other paid time off, sick leave in accordance with applicable state laws, and paid holidays. Benefit offerings are subject to eligibility requirements, legal limitations, and may vary based on an Associate’s location and employment status. For more information about Associate benefits, please visit https : / / www.wsfsbank.com / about / careers / WSFS Bank is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the WSFS Bank Careers website or submission process, please contact us via email at careers@wsfsbank.com . WSFS is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.