Tenant Research Manager

Tenant Research Manager

Overview

CoStar Group is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world's real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives. We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.

Role Description

As a Tenant Research Manager, you will be leading a team of Tenant Researchers who are responsible for investigating, profiling and capturing company data to help owners, brokers and real estate professionals identify trends in their markets and provide information on which tenants are best suited for their properties. CoStar Group's research contributes to the most important segment of our economy, helping businesses open offices, stores, and warehouse and manufacturing facilities. Every day our research is helping our clients make informed real estate decisions. Because of the significant impact our research has on the economy, CoStar Group's benefits and salaries lead the industry.

Responsibilities

• Lead a team of Tenant Researchers in the process of investigating, profiling and capturing data associated with the CoStar Tenant product
• Foster a strong team culture and dynamic and provide regular coaching to the development of the team
• Coordinate and manage the workload and activity of team members to ensure maximum productivity, efficiency and performance is achieved
• Ensure each Tenant Researcher is maintaining a daily standard of phone interviews to Commercial Tenants for verification and data collection
• Coach and train to ensure successful telephone interaction, objection handling, effective questioning, listening, probing and building rapport
• Conduct regular call evaluations, coaching and training
• Share knowledge, best practice and solutions to ensure the continuous improvement and professional development of team members
• Manage the adoption of resources to ensure all possible data sources are researched and the best method of contact is achieved, ensuring information is captured, input, and published in a timely manner and to the highest quality standards
• Conducts regular intensive review of the product, to ensure delivery of high-quality data
• Respond to client feedback, ensuring the timely resolution of issues resulting in minimal brand impact and the highest standard of customer service
• Identify opportunities to work with sales colleagues in revenue generation and / or protection
• Establish and maintain an excellent understanding of the CoStar Tenant product and be able to demonstrate the value of this product and CoStar research methodology at client meetings and events, and act as an ambassador for CoStar Tenant Research with internal and external customers
• Contribute to the vision of being a 'center of excellence' and 'employer of choice' through trust, open communication, creative thinking, and cohesive team efforts

Basic Qualifications

Preferred Qualifications and Skills

What's in it for you

When you join CoStar Group, you'll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed. We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training, tuition reimbursement, and an inter-office exchange program. Our benefits package includes (but is not limited to) : comprehensive healthcare coverage : medical / vision / dental / prescription drug; life, legal, and supplementary insurance; virtual and in person mental health counseling services for individuals and family; commuter and parking benefits; 401(K) retirement plan with matching contributions; employee stock purchase plan; paid time off; tuition reimbursement; on-site fitness center and / or reimbursed fitness center membership costs (location dependent), with yoga studio, Pelotons, personal training, group exercise classes; access to CoStar Group's Diversity, Equity, & Inclusion Employee Resource Groups; complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks.

We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply. However, please note that CoStar Group is not able to provide visa sponsorship for this position. Be part of a team of professionals enjoying the opportunity to learn, do, and grow in a rewarding atmosphere. But don't just take our word for it see why our team chose to work at and stay at CoStar Group : https : / / www.youtube.com / watch?v=CVbJRnJ2sX0

CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing