Head of Operations

Join Our Team!

BetWarrior is a next-generation digital gaming company with a bold mission : to redefine the way people experience sports betting and casino entertainment across Latin America.

With a dynamic and diverse team, deep market insights, and cutting-edge technology, we're creating an experience that is personalized, responsible, and always player-first.

Great people, bold ideas, and a sharp focus on user experience set us apart.

We operate in a highly competitive industryinnovation, speed, and execution are critical to our success. We're now entering a phase of accelerated growth and are looking to professionalize our delivery function. That's where you come in.

We're looking for a Head of Operations to help us scale smarter, move faster, and raise the bar across everything we do.

In this role, you'll :

• Lead and ensure 24 / 7 operational excellence in customer support, risk management, payments, and fraud.
• Maintain the highest standards of service quality and proactively mitigate operational risks.
• Design and implement innovative strategies to maximize team productivity and efficiency.
• Develop and present insightful weekly reports based on key operational KPIs (SLA, CSAT, FCR, detected fraud, etc.).
• Prepare a consolidated monthly report summarizing operational efficiency, strategic project progress, critical incidents, and robust mitigation plans.
• Drive project and area OKR tracking, ensuring objective achievement.
• Collaborate closely with key areas (CRM, Compliance, Product, etc.) to deliver an exceptional and seamless user experience.
• Establish and optimize end-to-end, customer-centric interdepartmental procedures to eliminate bottlenecks and minimize waste.
• Identify and implement opportunities to optimize area costs ( / unique user and / ticket).
• Strategically negotiate with suppliers to secure the best conditions.
• Efficiently plan and size operations teams to meet changing demands.

We're looking for someone who brings :

Bonus points if you also have :

We expect every team member to live our values :

Accountability & Ownership Take charge, own your craft

Reliability Deliver with quality and consistency

Teamwork Collaborate, challenge, and grow together

Winner Spirit Compete with purpose and grit

Wellbeing Build a career that energizes you

Curiosity & Innovation Keep questioning. Keep improving