Customer Success Manager - REMOTE

Customer Success Manager

Our award-winning solutions and services allow businesses across industry domains to become more agile, flexible and adaptable. With years of experience understanding key industry requirements, Siemens Digital Industries solutions help companies quickly realize value in products and processes. We help organizations of all sizes digitally transform their operations. Through our unique portfolio, customers can access integrated software and services for electronic and mechanical design, system simulation, manufacturing, operations and lifecycle analytics. As a business unit of Siemens Digital Industries, Siemens Digital Industries Software focuses on delivering industrial software and solutions. Key areas include product lifecycle management (PLM), electronic design automation (EDA) and low-code tools. Our offerings support design, development and manufacture for industry, from chips to entire systems, from products to processes, across all industries.

We are looking for a Customer Success Manager to work with our Enterprise SaaS customers. You will play a crucial role in enabling continuous adoption of our cloud solutions and ensuring their business outcomes are being achieved while building long lasting relationships with our customers.

Essential Functions :

• Engaging with customers through the lifecycle to achieve customer satisfaction by building deep, positive relationships with customer leads as well as their teams, intimately understanding our customers' objectives and working with the Siemens account team to maintain high levels of customer satisfaction.
• Delivering above-benchmark customer satisfaction, measured at the key moments that matter in the customer's adoption journey, and also regularly every year to assess the health of the relationship.
• Ensuring customers are adopting our products and realizing their value, being a challenger to our customers to stay focused on delivering business value, avoiding unnecessary complexity.
• Determining how to define, drive, and demonstrate the value delivered, identifying opportunities for continuous improvement.
• Collaborating with sales on new opportunities ahead of contract signature to identify the customer success plan, onboarding Siemens customers with a focus on accelerating their time to value and helping them achieve their positive business outcomes.
• Driving product adoption measured by product usage within your portfolio.
• Identifying opportunities for upsell and cross-sell, through tightly understanding your customer's business, working closely with sales to ensure a successful renewal.
• Championing simplicity within your customer engagement, helping sales to achieve scale within your customer, using repeatable processes and best practice.
• Being a champion for customers at all times, advocating for customer's needs and provide feedback to internal teams on how we can better serve our customers, intervening to prevent or resolve customers escalations, working collaboratively with the rest of the regional and global customer success teams, account teams and local organizations.

Minimum Requirements :

This position consists of both Base Salary and Target Incentive (TI)%. Working at Siemens Software means flexibility - choosing between working at home and the office at other times is the norm here. We offer great benefits and rewards, as you'd expect from a world leader in industrial software. A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow!