Summary Dunbar Consulting, Inc. (DCI) is seeking a Technology Engineer in support of the Helpdesk and IT Support Program.
The System Consultant will provide proactive, white-glove customer service for workstation and server hardware, operating system software, and application software, as well as help desk services, break-fix and maintenance services, and on-site support.
Responsibilities include hardware acquisition, maintenance, and support for workstations, laptops, file servers, scanners, printers, and wireless mobile technology.
The System Consultant will provide proactive on-site support to one or more client offices, minimizing calls to the Help Desk by developing strong relationships and recommending systems management improvements.
This is an onsite role located in Washington, D.C.
Position is contingent upon contract award Security and Clearance Must be a U.S.
Citizen.
NO DUAL Citizenship.
Ability to pass Federal background check.
Key Responsibilities & Duties Essential Duties and Responsibilities Identify gaps in project and systems performance management processes.
Create process documentation and training materials.
Conduct reviews of data derived from project and systems performance management processes and summarize findings.
Perform quality audit of work products delivered by team members and service providers.
Create reports used to evaluate trends to support continuous improvement initiatives.
Analyze data and report on issues and challenges related to the effective execution of project and performance management processes.
Analyze system data and performance reports to support identification of trends and business impact.
Analyze information related to systems management activities (estimates, resources, time logs, risks, change requests, and schedules), and prepare actionable recommendations to support business objectives.
Responsibilities include but are not limited to :
- Customer Support and Communication Exceptional verbal and written communication skills required to prepare and deliver technical briefings and reports to government staff and / or hardware and software vendors.
- Ability to effectively teach technical concepts to customers, ensuring clear understanding and proper usage of technology.
Technical Expertise in Multi-Platform Environments Managing Operating Systems :
Support Windows, Mac, and server systems; ensure proper configuration, updates, and maintenance.Install and configure application software and computer hardware.Technical Support and Troubleshooting :
Provide technical assistance to staff members, troubleshoot issues, and resolve problems related to hardware, software, and network connectivity.User Account Management :
Create and manage system permissions, user and computer accounts; ensure proper access controls and security measures.Security and Monitoring :
Regularly perform security tests and monitor system security.Implement security protocols, firewalls, and backups.Network Maintenance :
Maintain networks and network file systems in partnership with the client; collaborate with network administrators to ensure seamless communication and connectivity.Mobile Device Support Experience supporting iOS and Android devices, including setup, troubleshooting, and maintenance.Problem Solving and Troubleshooting :
Diagnose and resolve technical issues efficiently, ensuring minimal disruption to users.Apply best practices for system maintenance and user support.
Continuous Learning and Adaptability Willingness to stay up to date with the latest technologies and advancements in both software and hardware.Flexibility to adapt to evolving technical environments and user needs.Customer Support and Communication Deliver exceptional service and communication with professionalism and clarity.Translate complex technical concepts into user-friendly explanations.Maintain service excellence through responsiveness and a proactive support approach.Required Qualifications Bachelor’s degree in relevant field of study and 3+ years of relevant professional experience, or equivalent combination of education and experience.Bachelor’s Degree in a computer-related field or at least 3+ years of related technical experience.Customer service training and 3+ years of direct customer support.Exceptional verbal and written communication skills required to prepare and deliver technical briefings and reports to client staff and / or hardware and software vendors.Experience supporting both Windows and Apple environments with associated backup solutions and the ability to install and troubleshoot hardware and software in both.Experience supporting iOS and Android devices.Must be able to effectively teach concepts to the customer.Certifications (Required at least ONE or MORE) HP Certified Professional (Accredited Platform Specialist – Desktops, Servers, Printers, Laptops) Microsoft Certified Professional Apple-Certified Professional Preferred Qualifications Prior experience supporting federal or government clients, particularly in help desk, IT infrastructure, or systems consulting environments.Demonstrated ability to deliver IT support in SLA-driven environments.Proven record of process improvement and data-driven decision making.Experience in systems performance analysis, metrics reporting, or quality assurance.Strong organizational and multitasking skills; able to manage competing priorities in fast-paced, client-facing settings.Excellent interpersonal skills and the ability to collaborate effectively with clients, peers, and leadership.Salary Range :
$85,000 - $105,000 Disclaimer & Equal Employment Opportunity Statement This job description will be reviewed periodically to ensure alignment with evolving business needs and organizational priorities.Duties, responsibilities, and essential or non-essential functions may be modified, added, or removed at any time at the discretion of management.Equal Employment Opportunity Statement :
Dunbar Consulting, Inc. is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees.Employment decisions are made without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws.We are dedicated to providing a work environment that is free from discrimination, harassment, and retaliation—where all employees are treated with respect, dignity, and fairness, and are supported in reaching their full potential. Powered by JazzHR