Senior Engagement Manager, ASEAN Professional Services

Senior Engagement Manager, ASEAN Professional Services

Job ID : 3106750 | Amazon Web Services Malaysia SDN. BHD.

The Amazon Web Services Professional Services (AWS ProServe) ASEAN organization is looking for Senior Engagement Managers (EM) to lead AWS consultants, partner and client teams in delivering complex IT transformation programs. EMs manage and deliver implementation of AWS cloud products and services that enable our customers to realize their business objectives.

AWS ProServe engages in a wide variety of projects for customers and partners, providing collective AWS customer experience, best practices, and technical skills for the Customer. Our team collaborates across the entire AWS organization to bring access to product, service, and training teams, to deliver the right solutions and drive feature innovations for our customers across all industries.

Responsibilities

• Plan, organize, and manage all phases of a project lifecycle to ensure successful delivery. This includes developing and managing project governance plans, project schedules, team goals, defining success criteria, project milestones, and budgets.
• Assist customers to envision strategic objectives and implement solutions with multiple business and technical interdependencies.
• Own & lead multi-workstream engagements across technical implementation & people change management.
• Establish and execute strong control and governance that drives operational excellence and operates effectively within a matrix organizational structure.
• Take ownership of projects, understand the project’s business & technical objective & context, manage effectively under pressure, prioritize tasks, and handle unexpected challenges.
• Foresee, identify & manage issues, risks, decisions, and action items to meet deadlines.
• Interface with various customer, partner and internal AWS stakeholders, from C-level executives to project-level resources, managing their expectations by leveraging written and verbal communication skills.
• Drive engagement to closure & achieve intended business objective navigating acceptance conditions, project constraints, contractual scope, financials, and timeline, showing business & financial acumen.
• Look for ways to drive process efficiencies and effectiveness. Define and share EM best practices across teams.
• Understand principles of change management and transformation.
• Act as a team player who effectively integrates, motivates and builds relationships.

Qualifications

Preferred Qualifications

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work / Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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