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Account Manager
Account ManagerTrawick International Inc • Miami, FL, US
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Account Manager

Account Manager

Trawick International Inc • Miami, FL, US
Hace más de 30 días
Tipo de contrato
  • A tiempo completo
Descripción del trabajo

Job Description

Job Description

Deliver personalized service and support to producers, providers and policyholders; assumes a proactive approach to delivering exceptional support and service by contacting producers to resolve issues before they escalate. Identifies and resolves member claims and policy questions, concerns or complaints with a sense of urgency to ensure customer satisfaction.

Principle Tasks

  • Respond to all incoming communication (calls and emails) from agents and members and providers
  • Resolve questions or issues regarding claims, premium payments, new applications, commissions, appeals, etc
  • Ensure that cases are followed up on and completed withing adequate turn- around time
  • Be a liaison between agents, clients and different internal departments
  • Route any issues to the corresponding department, as well as follow up and issue official response to agent/client
  • Attend to customers to resolve complaints

Qualifications:

  • Excellent skills for communicating and relating with both staff members and customers
  • Good interpersonal skills
  • Ability to Multitask
  • Have good temperate to handle disputes and emergencies
  • Must be result oriented
  • Language: Portuguese, Spanish, and English.
  • Location: Remote
  • Travel: Not specified
  • Position: Hourly

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Account Manager • Miami, FL, US

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