Implementation Specialist Senior

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you.

Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires.

As an Implementation Specialist Senior, you'll play a key role in supporting customers through the setup and maintenance of Commercial Deposits and Treasury Management products. You'll act as a subject matter expert, guiding clients through implementations, training, and issue resolution. This is a great opportunity to build expertise in financial operations and drive customer success in a dynamic, team-focused environment.

Key Accountabilities

Manage new and existing service requests for Treasury Management and Commercial Deposits products to ensure timely completion and customer satisfaction.

Resolve complex customer issues by leveraging your expertise and collaborating with cross-functional teams.

Mentor and train colleagues to enhance team performance and ensure consistent service delivery.

Deliver virtual training sessions for new and existing clients, creating tailored materials and ensuring effective product adoption.

Collaborate with IT, Product, and third-party vendors to identify, report, and resolve technical issues.

Participate in testing and implementation of new products or enhancements, serving as a subject matter expert for user acceptance testing (UAT).

Ensure compliance with bank policies and industry regulations to protect customers and mitigate risk.

Recommend process improvements to increase efficiency and consistency across implementation practices.

Education & Experience

Required :

Associate degree or equivalent experience in business, finance, accounting, or related field

4+ years of experience in financial services, operations, or a call center environment

Working knowledge of Treasury Management and other non-lending products

Preferred :

Bachelor's degree in business, finance, or accounting

AAP (Accredited ACH Professional) certification (or ability to obtain within 2 years)

Why You'll Love Working Here

At Associated Bank, you'll be part of a supportive team that values continuous learning and professional growth. We celebrate collaboration, curiosity, and innovation - all while helping our customers achieve their financial goals. Ready to build your career with a company that listens, acts, and grows together? Apply today to make an impact.

In addition to core traditional benefits, we take pride in offering benefits for every stage of life.

Retirement savings including both 401(k) and Pension plans.

Paid time off to volunteer in your community.

Opportunities to connect with others through our diversity-focusedColleague Resource Groups.

Competitive salaries with professional development and advancement opportunities.

Bonus benefits including well-being programs and incentives, parental leave,anemployee stock purchase plan, military benefits and much more.

Personal banking, loan, investmentand insurance benefits.

Associated Bank serves more than 120 communities throughout Wisconsin, Illinois, Minnesota, and Missouri and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest.Join our community on Facebook , LinkedIn and X .

Compliance Statement

Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR.

Responsible to report ethical concerns as needed to Associated Bank's anonymous Ethics Hotline.

Associated Bank provides additional assistance throughout the application, interview and hiring process. Please contact leavesandaccommodations@associatedbank.com if you need an accommodation at any time during the process.

Associated Banc-Corp participates in the E-Verify Program. E-Verify Notice English or Spanish . Know Your Right to Work English or Spanish .

Associated Bank isPay Transparency compliant.

The pay range represents anticipated base pay for this role. Actual pay may vary based on factors including, but not limited to, work location, skills, experience, education, and qualifications for the role.

$21.88 - $37.50 per hour