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Customer Experience Supervisor
Customer Experience SupervisorVirtualVocations • Jacksonville, Florida, United States
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Customer Experience Supervisor

Customer Experience Supervisor

VirtualVocations • Jacksonville, Florida, United States
Hace 21 días
Tipo de contrato
  • A tiempo completo
Descripción del trabajo

A company is looking for a Customer Experience Operations Supervisor (100% Remote).

Key Responsibilities

Supervise and develop a team of front-line Customer Support Representatives

Monitor performance through recorded calls and transcribed chats

Analyze reporting to identify performance trends and opportunities for improvement

Required Qualifications

Minimum 2+ years of successful leadership experience

Strong workforce management skills

Ability to problem solve with limited information

Must have strong computer skills and knowledge of basic telephone technology

Good organizational skills are essential

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Customer Experience Supervisor • Jacksonville, Florida, United States

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