A company is looking for a Customer Experience Operations Supervisor (100% Remote).
Key Responsibilities
Supervise and develop a team of front-line Customer Support Representatives
Monitor performance through recorded calls and transcribed chats
Analyze reporting to identify performance trends and opportunities for improvement
Required Qualifications
Minimum 2+ years of successful leadership experience
Strong workforce management skills
Ability to problem solve with limited information
Must have strong computer skills and knowledge of basic telephone technology
Good organizational skills are essential
Customer Experience Supervisor • Jacksonville, Florida, United States
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