Catering and Events Assistant Manager

Overview

The Assistant Manager provides management support and assistance to the Operations Manager and Director in the Catering and Concessions operations for the University. Responsibilities include day-to-day catering events, banquets, service at the President's residence, concessions events, and operation of the University Club for Faculty and Staff. The role focuses on front-of-house management of the catering team during events (catering servers, bartenders, waitstaff, drivers, and other staff). Works collaboratively with back-of-house management, a culinary team, sales team, and other union, student, and part-time employees. The Catering department works with the President of the University's team to execute events and high levels of service at the President's office requests. Responsible for day-to-day catering events at UB, concessions events (e.g., football and basketball games and other athletic events), and operation of the University Club restaurant and meeting space.

Base pay range

$60,000.00 / yr - $68,000.00 / yr

Job title Catering and Events Assistant Manager

Reports to Director of Catering and Concessions

Department Three Pillars Catering and Concessions

FLSA Status Full-Time, Hourly Non-Exempt

Position Summary

The Assistant Manager provides management support and assistance to the Operations Manager and Director in the Catering and Concessions operations for the University which includes day to day catering events, banquets, service at the Presidents private residence, concessions events, as well as the University Club for Faculty and Staff on campus. The position is focused on management of the front of house management of the catering team during events including catering servers, bartenders, waitstaff, drivers and other employees. The Assistant Manager works collaboratively with the rest of the catering team including back of house management, a culinary team, sales team, and other union, students, and part-time employees. The Catering department works closely with the President of the University's team and is responsible to execute events and high levels of service at the request of the President's office. They are also responsible for day to day catering events at UB, concessions events including football and basketball games or other athletic events, and with the operation of the University Club (faculty and staff) restaurant and meeting space.

Expected Hours of Work

This is a Full-Time position in which days and hours of work vary. The schedule is based on the customers' needs which can be 24 hours a day, 365 days a year. Shifts include weekends, evenings, and night hours. The position requires a minimum of 47.5 hours per week, will include longer shifts and more hours during peak busy periods throughout the course of the year, and scheduled shifts can vary in length. This position is considered a non-exempt position, which means that you will be eligible for overtime time pay for hours worked in excess of 40 in a given workweek.

Essential Functions

• Executes events in catering, concessions, University Club and any other special events, as needed, ensuring excellence in food and guest service.
• Manages the day-to-day operations of the Catering and Concessions Departments.
• Enforces high standards of facility and equipment cleaning and sanitation.
• Ensures that ServSafe and the New York State Department of Health regulations for HACCP and Food Safety are followed.
• Completes Banquet Event Order (BEO) process from distribution to event end.
• Adheres to established purchasing programs.
• Ensures stringent inventory and security controls.
• Accurate preparation of, inventory, payroll, and other financial and operational statements as assigned.
• Performs event follow up activities with guests to insure total satisfaction with food and service.
• Promptly responds to guests' comments, suggestions and complaints.
• Conducts thorough Event Pre-service meeting.
• Enforces accurate cash handling and stringent money controls.
• Facilitates the productivity and efficient use of all food, labor and other controllable resources.
• Completes various administrative paperwork within set timelines.
• Takes initiative to complete tasks and solve problems without specific instruction.
• Proficient in all hourly positions with the ability to jump in and assist where needed.
• Hands on management is required
• Other duties assigned by the General Manager of Catering.
• Participates in subordinate coaching, counseling and disciplinary procedures.
• Enforces union and student attendance policies.
• Responsible for training staff on standards and procedure.
• Communicate with back of house daily
• Job duties and assignments may vary due to needs of business. This includes being assigned to a different operation when business requires it.

Education and Training

Desired Qualifications

Work Environment

Physical and Mental Demands

Licensure / Certification

Travel

May need to travel across UB campuses and may need to attend conferences, special events

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Campus Dining and Shops is committed to ensuring equal employment opportunities without regard to an individual's race, color, national origin, sex, religion, age, disability, gender, pregnancy, gender identity, gender expression, sexual orientation, predisposing genetic characteristics, marital status, familial status, veteran status, military status, domestic violence victim status, or criminal conviction status. Employees, students, applicants or other members of the University community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law or treated adversely based upon a protected characteristic. Campus Dining and Shops policy is in accordance with federal and state laws and regulations prohibiting discrimination and harassment. These laws include the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act of 1973, Title IX of the Education Amendments of 1972, Title VII of the Civil Rights Act of 1964 as Amended by the Equal Employment Opportunity Act of 1972, and the New York State Human Rights Law. These laws prohibit discrimination and harassment, including sexual harassment and sexual violence.

Summary

Pay This position is a salaried exempt role, the anticipated minimum range for yearly compensation for the position is $60,000 and the maximum is $68,000. This role is also eligible for a yearly individual goal bonus program, and restaurant operation bonus program along with receiving yearly performance based increases that are subject to change or end at any point in time. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range

Seniority level

Employment type

Job function

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