Talent.com
Suncoast Skin Solutions
Clinical Phone Support SpecialistSuncoast Skin Solutions • Tampa, FL, US
Clinical Phone Support Specialist

Clinical Phone Support Specialist

Suncoast Skin Solutions • Tampa, FL, US
Hace más de 30 días
Tipo de contrato
  • A tiempo completo
Descripción del trabajo

Job Description

Job Description

Full Time: Mon-Fri 8AM-5PM

Delivers exceptional clinical support to patients by managing a high volume of phone calls and addressing patient concerns promptly and accurately. Assists clinical office staff by offering medical guidance and supporting patient education within the scope of their training.

Key Responsibilities

  • Patient Support: Responds to inbound clinical line calls, assisting patients with inquiries about medical care, treatments, follow-up care, and medications. Reviews patient information proficiently to deliver accurate medical guidance. Prioritizes and can perform multiple tasks.
  • Clinical Advice and Guidance: Follows established company policies and clinical protocols. Triages calls to appropriate providers and clinical staff when necessary.
  • Documentation: Records all patient interactions in the correct patient's chart within the EMR system, ensuring that patient information is current and complies with healthcare laws and regulations.
  • Collaboration: Works closely with providers and clinical staff to ensure seamless continuity of care and promptly address patient needs. Attends all team meetings and mandatory in-service training/education. Adapts to changes and growth within the department and company.
  • Scheduling: Schedules same-day appointments for urgent or emergency situations or triages patients to the appropriate scheduling staff for non-urgent appointments.

Professional

  • Demonstrates initiative and responsibility
  • Able to perform repetitive tasks without loss of focus
  • Adheres to ethical principles
  • Time Management
  • Adapts to change
  • Attends all team meetings and mandatory in-service training/education
  • Basic computer skills/ Type minimum 45wpm

Legal

  • Maintains confidentiality and documents accurately
  • Uses appropriate guidelines for releasing patient information
  • Practices within the scope of education, training and personal capabilities
  • Conducts self in accordance with Suncoast's Employee Handbook.
  • Maintains awareness of federal and state health care legislation and regulations; OSHA, HIPAA, and CLIA

Core Competencies

  • Efficiency
  • Attention to details
  • Organized
  • Punctual
  • Takes initiative, proactive
  • Team Player
  • Honesty/Integrity
  • Flexible
  • Calm under pressure
  • "A Doer", persistence
  • Problem solver, Strategic thinking, Creativity
  • Analytical skills
  • Clear and concise communication/Listening skills
  • Quick Learner, Intelligence
  • Follow through on commitments
  • Enthusiastic, Friendly, Positive attitude
  • Openness to advice and constructive criticism
  • Strong work ethic

High school diploma, AA degree or higher. Knowledgeable in computer programs, EMR systems, customer service, excellent verbal communication skills.

Crear una alerta de empleo para esta búsqueda

Clinical Phone Support Specialist • Tampa, FL, US

Ofertas similares

FL Telecounselor Associate

Colonial Management Group CareersTampa, FL, United States
A tiempo completo

For over 30 years, New Season Treatment Centers have been a leading national health care service provider of outpatient treatment centers that specialize in providing safe, quality and best in clas... Mostrar más

 • Oferta promocionada

Leadless Clinical Specialist, CRM - South Atlantic Territory

AbbottTampa, FL, United States
A tiempo completo

Abbott is a global healthcare leader that helps people live more fully at all stages of life.Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses an... Mostrar más

 • Oferta promocionada

Cardiovascular Locums in Florida - ER Call

HealthEcareers - ClientBrandon, FL, USA
A tiempo completo

All Star Healthcare Solutions is contracted with a facility in Florida seeking a Cardiothoracic Surgeon for sporadic Locums coverage.This need consists of ER Call coverage covering the Cardiothorac... Mostrar más

 • Oferta promocionada

Health Solution Specialist Intermediate (Level 2) – Life Company

USAATAMPA, Florida, United States
45.470,00 US$ anual
A tiempo completo

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice.We seek to be the #1 choice for the military... Mostrar más

 • Oferta promocionada

Family Medicine | 4-Day Workweek | Florida

The Medicus FirmTampa, FL, US
A tiempo completo

Strong support Staff = stability.Production Bonus + Quality Incentive.No state income tax, Beaches without the other FL price tags.Less tourism, Enjoy the beaches year-round without feeling overrun... Mostrar más

 • Oferta promocionada

Health Solution Specialist Mid-Level (Level 1) – Life Company

USAATAMPA, Florida, United States
54.550,00 US$ anual
A tiempo completo

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice.We seek to be the #1 choice for the military... Mostrar más

 • Oferta promocionada

Home Health Clinical Manager

CenterWell Primary CareTampa, FL, United States
A tiempo completo

Become a part of our caring community.As a Clinical Manager at CenterWell Home Health, reporting to the Branch Director, you will lead and support a team of dedicated clinicians who deliver compass... Mostrar más

 • Oferta promocionada

Patient Services Specialist

Florida Cancer SpecialistsTampa, FL, United States
A tiempo completo

At Florida Cancer Specialists & Research Institute, we believe our people are our strength and we invest in them.In addition to having a positive impact on the people and communities we serve, asso... Mostrar más

 • Oferta promocionada

PRN Patient Service Specialist- Florida Oncology Hematology

American Oncology Management CompanyTampa, FL, United States
A tiempo completo

Florida Oncology and Hematology.Practice: Florida Oncology and HematologyLocation: 3220 McMullen Booth Rd c, Clearwater, FL 33761 Schedule: PRN (as needed)Office Hours: Monday-Friday, 8a-5pPosition... Mostrar más

 • Oferta promocionada

FL Telecounselor Associate

New SeasonTAMPA, FL, US
A tiempo completo

For over 30 years, New Season Treatment Centers have been a leading national health care service provider of outpatient treatment centers that specialize in providing safe, quality and best in clas... Mostrar más

Urology ER Call Locums in Florida

All Star Healthcare SolutionsBrandon, US
Indefinido

All Star Healthcare Solutions is contracted with a Hospital in Florida seeking a BE/BC Florida Licensed Urologist to cover 24 hour ER Call.This need will consist of only ER Call coverage for E... Mostrar más

 • Oferta promocionada

Clinical Manager

ChenMedTampa, FL, US
A tiempo completo

We’re changing lives every day.For both our patients and our team members.Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts?  Do you inspire others with ... Mostrar más

 • Oferta promocionada

CVN INTAKE COORDINATOR

Aspire Health PartnersTAMPA, Florida, United States, 0
A tiempo completo
Quick Apply

The Intake coordinator provides support to the Cohen Clinic as the first contact for services.This position will manage all intake calls and appointments, administer appropriate paperwork and psych... Mostrar más

 • Oferta promocionada

Associate Clinical Manager

ChenMedTampa, FL, US
A tiempo completo

We’re changing lives every day.For both our patients and our team members.Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts?  Do you inspire others with ... Mostrar más

 • Oferta promocionada

Clinical Liaison Home Health

Enhabit Home Health & HospiceTampa, FL, United States
A tiempo completo

Clinical Liaison (Care Transitions Coordinator).As a Clinical Liaison (Care Transitions Coordinator), you will assist patients with the process of navigating post-acute care.Your goal is to create ... Mostrar más

 • Oferta promocionada

FL IOP Telecounselor

New SeasonTAMPA, FL, US
A tiempo completo

Telecounselors provide individual and group counseling services via a HIP AA compliant, synchronous video platform to patients being served by New Season' s clinics across the United States.Telecou... Mostrar más

Clinical Specialist III, DBS - Tampa, FL

AbbottTampa, FL, United States
A tiempo completo

Abbott is a global healthcare leader that helps people live more fully at all stages of life.Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses an... Mostrar más

 • Oferta promocionada

Cardiovascular Locums in Florida - ER Call

All Star Healthcare SolutionsBrandon, US
A tiempo completo

All Star Healthcare Solutions is contracted with a facility in Florida seeking a Cardiothoracic Surgeon for sporadic Locums coverage.This need consists of ER Call coverage covering the Cardiothorac... Mostrar más

 • Oferta promocionada

Clinical Sales Specialist - Urology

Artheon MedicalTampa, FL, United States
A tiempo completo

Artheon Medical stands as a nationally recognized leader in Durable Medical Equipment, specializing in Diabetic Supplies, Urological Supplies and Compression Orthotics.Our distinguished partnership... Mostrar más

 • Oferta promocionada

Outpatient Cardiologist — No Call, Florida Benefits

RM Medical SearchTampa, Florida, United States
A tiempo completo

A healthcare recruitment firm is seeking a general cardiologist for an outpatient cardiology position in Tampa, Florida.The ideal candidate will be Board Certified or Board Eligible in Cardiovascul... Mostrar más