Talent.com
Bilingual Customer Service Specialist, I
Bilingual Customer Service Specialist, ICarrington Holding Company, LLC • Westfield, IN, United States
Bilingual Customer Service Specialist, I

Bilingual Customer Service Specialist, I

Carrington Holding Company, LLC • Westfield, IN, United States
Hace 24 días
Tipo de contrato
  • A tiempo completo
Descripción del trabajo
Job Description

Come join our amazing team and work a hybrid schedule!

The Customer Service Specialist I will be responsible for providing excellent customer service by answering a large volume of incoming calls and third party inquiries regarding existing real estate mortgage loans primarily handling inbound calls and outbound calls to borrowers due for current month. Resolve customer issues as quickly as possible while providing accurate and timely information within company policies and all applicable regulations. Perform all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates.

The Customer Service Specialist I level is the entry level role in the job family and generally handles the least complex inbound calls; escalates more complex call as appropriate. The pay for this position is $22.00/hr plus monthly incentive. An additional $1.50/hr can be added for the Spanish bilingual skill set.

What you'll do:
  • Answer least complex incoming calls, via an Automated Call Distribution system (ACD), from borrowers and third parties with inquiries about existing mortgage loans.
  • Deliver accurate and timely information to callers in a courteous and professional manner, striving for first-call resolution whenever feasible and in compliance with all applicable regulations.
  • Refer more complex or complicated calls to qualified team member.
  • Perform necessary steps to provide call resolution which may include setup and routing of process tasks, email or phone contact with supporting departments.
  • Track, follow-up and complete customer call backs to ensure inquiry resolution.
  • Collect payments whenever necessary and appropriate.
  • Document call details, such as nature of call, customer comments, follow-up dates, etc., in mortgage servicing system.
  • Knowledge of Fair Debt Collection Practices Act preferred.
  • Knowledge of relevant and industry-specific computer software packages preferred.
  • Basic negotiation skills.
  • Ability to understand problems and to collaborate and explore alternative solutions.
  • Ability to make decisions that have moderate impact on the immediate work unit.
  • Ability to organize thoughts and ideas into understandable terminology.
  • Ability to add, subtract, multiply, and divide and to record, balance, and check results for accuracy.
  • Ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, audibly, and quickly.
What you'll need:
  • High school diploma or equivalent work experience.
  • Customer service/call center experience preferred, but not required.
  • Banking, Mortgage/Loan Servicing industry experience preferred, but not required.
  • Bi-Lingual (Spanish) skillset preferred.
  • Hours Monday-Friday
Our Company:

Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: www.carringtonmortgage.com.

What We Offer:
  • Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
  • Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
  • Customized training programs to help you advance your career.
  • Employee referral bonuses so you'll get paid to help Carrington and Vylla grow.
  • Educational Reimbursement.
  • Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.


Notice to all applicants: Carrington does not do interviews or make offers via text or chat.

#LI-SY1
Crear una alerta de empleo para esta búsqueda

Bilingual Customer Service Specialist, I • Westfield, IN, United States

Ofertas similares

Assistant Service Center Manager (Bilingual)

Valvoline IncGREENWOOD, Indiana, US
A tiempo completo

What You’ll Do: As an Assistant Service Center Manager (ASCM), you are the right hand of the Service Center Manager.You are responsible for taking the lead in helping build a high-performance team ...Mostrar más

 • Oferta promocionada

Assistant Service Center Manager (Bilingual)

Valvoline Inc.Greenwood, IN, United States
A tiempo completo

What You'll Do: As an Assistant Service Center Manager (ASCM), you are the right hand of the Service Center Manager.You are responsible for taking the lead in helping build a high-performance team ...Mostrar más

 • Oferta promocionada

Travel Non-Clinical Tech - $354 per week in Indiana

AlliedTravelCareersAll Cities, IN, US
A tiempo completo +1

AlliedTravelCareers is working with Infojini Healthcare to find a qualified Non-Clinical Tech in Indiana!.Non-Clinical travel Non-Clinical needed in Indiana.With over 19 years of experience shaping...Mostrar más

 • Oferta promocionada

Client Service Manager

HylantIndianapolis, IN, United States
A tiempo completo

Provide support to clients for an assigned book of business in the Indianapolis market.In this role, the incumbent will collaborate with internal resources as needed to ensure client needs are prod...Mostrar más

 • Oferta promocionada

Customer Service Agent

Southwest AirlinesKokomo, IN, United States
A tiempo completo

Join Southwest Airlines - a company with heart.In addition to the best pay in the airline industry, you will enjoy A+ benefits including Medical, Vision, Dental, 401(k) plans and paid time off.Plus...Mostrar más

 • Oferta promocionada

BMV Customer Service Representative

State of IndianaCarmel, IN, United States
A tiempo completo

Work for Indiana Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies.At the state, you'll...Mostrar más

 • Oferta promocionada

Remote Customer Service Representative – Product Testing

GLOCPAKokomo, Indiana
Teletrabajo
A tiempo parcial +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet...Mostrar más

 • Oferta promocionada

Customer Service/ Sales Support Liaison

Thermo FisherFishers, IN, United States
A tiempo completo

As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale.Join our colleagues in bringing our Mission to life every single day to ...Mostrar más

 • Oferta promocionada

Credentialing and Contracting Specialist

LittleStar ABA TherapyCarmel, IN, United States
A tiempo completo

Credentialing And Contracting Specialist.LittleStar ABA is dedicated to providing quality care to our patients, and we are looking for a compassionate and experienced Credentialing and Contracting ...Mostrar más

 • Oferta promocionada

Insurance Specialist II

CEI ServicesIndianapolis, IN, United States
A tiempo completo

Responsible for oversight of claims management for auto and equipment incidents across the organization.Get units back into commission in a timely manner.Provide support to corporate risk, legal te...Mostrar más

 • Oferta promocionada

Customer Service Representative / Dispatcher

Zoom DrainWestfield, IN, United States
A tiempo completo

At Zoom Drain, we take great care in cultivating the careers of our employees.We offer training and room for growth because we recognize that career advancement is a large part of job satisfaction....Mostrar más

 • Oferta promocionada

Customer Service Agent (FT & PT)

American AirlinesKokomo, IN, United States
A tiempo completo

A job with American Airlines can take you places! Recognized as one of the best places to work, expect strong pay, Total Rewards benefits and unmatched opportunities for growth.Currently hiring Cus...Mostrar más

 • Oferta promocionada

Customer Service - Work from Home $45 per hour

GL1Carmel, Indiana
Teletrabajo
A tiempo parcial +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet...Mostrar más

 • Oferta promocionada

Customer Service Representative

GEICOCarmel, IN, US
A tiempo completo

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.Every day we honor our iconic brand by offering quality coverage to millions of customers and being the...Mostrar más

 • Oferta promocionada

Reimburse Specialist

Francisan HealthIndianapolis, IN, United States
A tiempo completo

Franciscan Health Indianapolis Campus 8111 S Emerson Ave Indianapolis, Indiana 46237 Reimbursement, verification, and documentation is not for the faint of heart.It can be a confusing field with as...Mostrar más

 • Oferta promocionada

Inside Sales/Customer Service Representative

Willoughby Industries, Inc.Indianapolis, IN, United States
A tiempo completo

Stable, well respected Northwest side, Indianapolis manufacturer is seeking a well qualified individual to strengthen our inside sales team.Our ideal candidate will enjoy learning about our product...Mostrar más

 • Oferta promocionada

Bilingual Mortgage Origination - Customer Service Representative Jobs

Clearance JobsIndianapolis, IN, United States
A tiempo completo

Bilingual Mortgage Origination Professional.Leidos is seeking full-time Bilingual Mortgage Origination Professionals at the FHA Resource Center in Indianapolis, IN.Our Leidos Customer Service team ...Mostrar más

 • Oferta promocionada

Bilingual Customer Service Representative

Controlled HoldingsIndianapolis, IN, United States
A tiempo completo

Bilingual Customer Service Representative Controlled Holdings, an award-winning distributor of HVAC controls, is currently seeking an energetic and driven Bilingual Customer Service Representative ...Mostrar más