Talent.com
Customer Service Representative (CSR)
Customer Service Representative (CSR)Truchoice Roofing • Fort Wayne, IN, United States
No se aceptan más aplicaciones
Customer Service Representative (CSR)

Customer Service Representative (CSR)

Truchoice Roofing • Fort Wayne, IN, United States
Hace más de 30 días
Tipo de contrato
  • A tiempo completo
Descripción del trabajo
Position: Inside Sales Representative - ServiceTitan Expert

Job Summary: We are seeking a skilled and experienced Inside Sales Representative who is proficient in using ServiceTitan, a leading field service management software. As a ISR with ServiceTitan expertise, you will play a vital role in providing exceptional customer support and ensuring seamless coordination between our field technicians and clients. Your proficiency in ServiceTitan will be instrumental in delivering efficient and effective service solutions to our valued customers.

Responsibilities:
  • Utilize ServiceTitan software to manage and maintain customer service operations effectively.
  • Interact with customers via phone, email, and chat to address their queries, concerns, and service requests.
  • Ensure accurate and timely entry of customer information, service requests, and job details into the ServiceTitan system.
  • Schedule appointments, dispatch field technicians, and coordinate service assignments through ServiceTitan's scheduling and dispatching features.
  • Provide guidance and assistance to field technicians regarding job details, client requirements, and service updates via ServiceTitan's mobile app.
  • Collaborate with other departments, including sales, operations, and technical teams, to resolve customer issues promptly and ensure a seamless customer experience.
  • Maintain a thorough understanding of the ServiceTitan software, including updates and new features, and provide training and support to other team members as needed.
  • Proactively identify opportunities to optimize ServiceTitan workflows and propose improvements to enhance overall efficiency and customer satisfaction.
  • Prepare and maintain accurate reports, documentation, and records related to customer interactions, service requests, and job statuses within ServiceTitan.
  • Uphold a high level of professionalism and empathy in all customer interactions, ensuring a positive and customer-centric experience throughout.
Requirements:
  • Prior experience as a Customer Service Representative or in a similar role, with a proven track record of providing excellent customer service.
  • Proficiency in using ServiceTitan or similar field service management software is essential.
  • Strong communication skills, both written and verbal, with the ability to explain technical concepts clearly and effectively.
  • Exceptional organizational and multitasking abilities to handle a high volume of customer inquiries and service requests.
  • Detail-oriented mindset with a focus on accuracy and data integrity when working with ServiceTitan.
  • Ability to work independently and collaboratively in a fast-paced, dynamic environment.
  • Familiarity with the field service industry and an understanding of service workflows is a plus.
  • Flexible availability to accommodate varying shifts, including weekends and holidays if required.


Join our team as a Customer Service Representative with ServiceTitan expertise, and contribute to our commitment to delivering outstanding customer service and streamlined operations. Apply now and become a valuable member of our organization!
Crear una alerta de empleo para esta búsqueda

Customer Service Representative (CSR) • Fort Wayne, IN, United States

Ofertas similares

Patient Care Representative (11 AM - 8 PM EST)

True Rx Health StrategistsFort Wayne, Indiana, United States
A tiempo completo

Embark on an Adventure: True Rx Health Strategist Wants YOU as a Patient Care Maestro! (11AM-8PM EST) Ready to join a dynamic team and redefine the customer service game? True Rx Health Strategist ...Mostrar más

 • Oferta promocionada

Membership Sales Representative

Wash and RollFort Wayne, IN, US
A tiempo completo
Quick Apply

Sales Representative – Express Car Wash (Camby, IN) $18/hr + Commission | Yearly Bonus | Flexible Hours | Fun Environment Are you outgoing, self-motivated, and ready to join a fast-paced team that ...Mostrar más

Customer Service Advisor Automotive

Jiffy Lube of IndianaAuburn, IN, USA
A tiempo completo
Quick Apply

Allied Automotive Group has expanded our business to include over 50 locations.We hire locally offering a career path for individuals that are interested in the automotive maintenance industry.We r...Mostrar más

Work from Home – Product Feedback Support - $25-$45 per hour

GLBryant, Indiana
Teletrabajo
A tiempo completo

We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.Mostrar más

 • Oferta promocionada

Remote Customer Service Specialist

ForgeFitFort Wayne, IN, US
Teletrabajo
A tiempo completo
Quick Apply

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and training facilities nationwi...Mostrar más

Remote Travel Customer Representative

Cross Borders with AlexFort Wayne, IN, United States
Teletrabajo
A tiempo completo
Quick Apply

We are seeking a Remote Travel Customer Representative to support travelers before, during, and after their trips.In this 100% work-from-home role, you will assist clients with travel-related quest...Mostrar más

Customer Support Representative- Part Time

City of Fort WayneFort Wayne, IN, United States
A tiempo parcial

Join the City of Fort Wayne as a Part Time Customer Support Representative and become an integral part of our dedicated team in Fort Wayne, Indiana.This onsite position offers an exciting opportuni...Mostrar más

 • Oferta promocionada

Remote Customer Service Representative $45 per hour

GL1Fort Wayne, Indiana
Teletrabajo
A tiempo parcial +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet...Mostrar más

 • Oferta promocionada

Order Entry / Customer Service Rep - Marine Products

EPCO ProductsFort Wayne, IN, United States
A tiempo completo

Join our dynamic team as an Order Entry / Customer Service Representative specializing in Marine Products! In this energetic role, you will be the vital link between our retail customers, OEM's, an...Mostrar más

 • Oferta promocionada

Director of Resident Services (RSD)

Astral at AuburnAuburn, IN, US
A tiempo completo

Come join a collaberated leadership tean committed to excellence, innovation and compassionate care! We have great benefits.In this role, you will be responsible for the oversight and management of...Mostrar más

 • Oferta promocionada

Retail Associate

SpartanNash Associates, LLCBerne, Indiana, US
A tiempo parcial

As a member of the C&S Wholesale Grocers family of companies, SpartanNash is a food solutions company that delivers the ingredients for a better life.A distributor, wholesaler and retailer with a g...Mostrar más

 • Oferta promocionada

Remote Customer Service Representative Agent - Part Time Panelists Needed

ApexFocusGroupFt. Wayne, Indiana, US
Teletrabajo
A tiempo completo +1

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Customer service representative agent expe...Mostrar más

 • Oferta promocionada

Remote Customer Service - Benefits Specialist (50k-90k per year)

Professional CareersDecatur, Indiana
Teletrabajo
A tiempo completo +1

We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time/Part time hours with flexibility.We are r...Mostrar más

Remote Customer Service Representative – Product Testing

GLOCPAFort Wayne, Indiana
Teletrabajo
A tiempo parcial +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet...Mostrar más

 • Oferta promocionada

B2B Sales Representative

Slice Merchant ServicesDecatur, IN, US
A tiempo completo

Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience.Slice Merchant Services offers innovative payment processing solutions...Mostrar más

 • Oferta promocionada

Office Service Representative II

Canon U.S.A., Inc.Fort Wayne, Indiana, United States
A tiempo completo

Office Service Representative II.Position Type (Portal Searching).Under general supervision, is responsible for all mail, packages and interoffice correspondence handling and dispatching for all cl...Mostrar más

 • Oferta promocionada

General Service Technician

BEST ONE TIRE & SERVICEMonroe, IN, US
A tiempo completo

Join our Best-One team - now hiring a General Service Technician at our Monroe location.Competitive pay based on qualifications.Over the past 77 years, what started out as a single bay service stat...Mostrar más

 • Oferta promocionada

Full or Part-Time Day Customer Service Team Member 53

Crew CarwashSaint John, IN, US
A tiempo completo +1

Full-Time or Part-Time Day Team Member.At Crew Carwash, our Purpose is to “Create Smiles and Lifetime Customers.As a daytime Customer Service Team Member, you will have the opportunity to join a Gl...Mostrar más