Housekeeping Coordinator

Housekeeping Coordinator

Four Seasons Hotel and Residences New Orleans is seeking candidates to join our Housekeeping team as a Housekeeping Coordinator. Team members in this role assign rooms to the Self-Inspectors/Public Area Attendants and support the overall day-to-day efficiency of the Housekeeping Operation. The Coordinator is responsible for answering all internal and external Housekeeping telephone/e-mail/radio requests. Monitors all HotSOS requests and communicates with multiple departments to ensure completion of all guest/internal requests.

What you will do:

• Record every telephone/radio call in a log book/database. Handle all guest requests for the Laundry/Valet Department.
• Utilize all systems that relate to Housekeeping on a daily basis: Opera, Word, Golden, Excel, HotSOS, REX, and Outlook.
• Assign room assignment boards (Self Inspector Attendants) in REX or Opera.
• Organize the Housekeeping office ensuring files are updated.
• Prepare the room discrepancy report, record any issues in guest experience and rooms and inform the Housekeeping management and Engineering teams to ensure issues are resolved.

What you bring:

• The ability to read, write and speak English.
• The ability to speak Spanish and/or Haitian Creole is a plus, but not required.
• The ability to utilize the telephones adhering to Four Seasons standards.
• The ability to expedite any guest requests as quickly as possible and notify Housekeeping management of any glitches.
• The ability to assist Housekeeping management in administrative work as directed. The ability to perform other tasks or projects as assigned by hotel management and staff.
• The ability to utilize computer systems such as HotSOS, Opera, Golden, and Microsoft Office Suite.
• Previous experience in Housekeeping preferred, but not required.

What we offer:

• A rewarding work culture, with mentoring, training, and development opportunities.
• Comprehensive benefits package including a world class medical, dental, and vision insurance program.
• 401k participation with a company matching program after 30 days of employment.
• Discounted accommodations at Four Seasons worldwide.
• Comprehensive time off package including vacation pay, sick pay, and 9 paid holidays, including Mardi Gras.
• Complimentary employee meals prepared by the Four Seasons Culinary Team.
• Complimentary uniforms that are laundered by our housekeeping department.
• Discounted parking near hotel.
• And much more!

Schedule and hours:

• This position is a full-time role. Candidates must be able to work a minimum of 30 hours for full-time and must be able to work mornings, days, evenings, nights, weekends, and holidays.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf