At ForgeFit, we supply premium fitness equipment to gyms, studios, and training facilities nationwide. Our mission is to help our partners perform at their peak with reliable equipment and exceptional service. We stand behind every product with our 100% Performance Guarantee and pride ourselves on being a trusted partner to fitness professionals across the country.
As a Customer Service Specialist, you'll be the voice of ForgeFit, ensuring our customers have a smooth and positive experience from order to installation and beyond. Whether answering questions, resolving issues, or coordinating with internal teams, your focus will be on making every interaction efficient, helpful, and friendly.
Respond to customer inquiries via phone, email, and chat with professionalism and care
Help customers with orders, shipping questions, product details, and troubleshooting
Track and resolve issues quickly by collaborating with fulfillment, sales, and service teams
Keep accurate records of customer interactions using CRM
Proactively follow up on customer needs and ensure satisfaction
Maintain up-to-date knowledge of ForgeFit's product lines and service policies
1+ years of experience in a customer service, support, or client-facing role
Strong communication and problem-solving skills
Ability to stay organized and manage multiple priorities
Comfortable using CRM or support tools
A positive attitude and genuine desire to help others
Interest in fitness or familiarity with gym equipment is a plus
Competitive hourly pay based on experience
Comprehensive benefits including health, dental, vision, 401k, and paid time off
100% remote work with a collaborative and supportive team
Ongoing training and opportunities for career growth
The chance to support a brand that makes a real impact in the fitness world
Remote Customer Service Specialist • Nashville, TN, US
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