Director of Investigations

Umpqua Bank Financial Investigation Director

At Umpqua, we create a great place to work by offering a unique brand of relationship banking and fostering a culture where associates thrive. We are dedicated to supporting our customers and communities, and we can only achieve this through the dedication of our associates. We value Trust, Ownership, Growth, Empathy, Teamwork, Heart, Enjoyment, and Relationships, and we are eager to meet candidates who embody these core values. We are always on the lookout for results-focused individuals who can think independently, work collaboratively, and support our broader purpose. Think of us as financial partners, because at Umpqua, we believe the best way forward is together. Together for people. Together for business. Together for better.

Role Overview

Responsible for overseeing all day-to-day Financial Investigation Department (FID) Investigations activities. Looking for an innovative Director who is seasoned in implementing and maintaining a world class Fraud and Anti-Money laundering (AML) investigations and transaction monitoring program that provides the ability to deter the use of our products and services to deter terrorist financing and money laundering activities. Must be able to provide subject matter expertise and leadership in the field of AML and fraud investigations as well as understanding the risks associated and types of controls that must be in place.

• Development, management and execution of fraud and AML investigations and transaction monitoring program.
• Develop policies and procedures for all investigations, including life cycle, reviews of scenario validation, segmentation, and optimization tools.
• Engagement in rules development and use of machine learning and AI in fraud and AML transaction and behavioral monitoring.
• Review of policy and related documents to ensure that all investigative risk management processes are addressed.
• Determine emerging risk impacting transaction monitoring and fraud / AML typologies.
• Analyze data, prepare and present regional and global reports related to fraud and AML investigations including related issues and escalations.
• Develop strategy, requirements and recommendations for investigative workflows relating to new products and services, including serving as driver or strong contributor for investigative projects and progress, and development of monitoring proposals.
• Initiate, assess and determine data quality and recommend solutions to improve and deliver sustaining and effective monitoring, alert handling, and SAR filing processes.
• Establish and conduct oversight of operations functions engaged in the handling / resolution of AML alerts and manual investigations related to internal employee, fraud, and highly sensitive investigations.
• Provide oversight and support services for groups that impact FID related to fraud investigations and AML transaction monitoring, process and policies.
• Working knowledge and experience in Actimize, LexisNexis, other systems as required.
• Other duties as assigned. Supervise up to 8 employees including managers.

Qualifications

Bachelors degree in business, finance, risk management, criminal justice, information technology or related field is preferred. 6+ years in investigations including fraud and AML as well as transaction monitoring, including a strong understanding of fraud and AML regulations and Understanding of the financial services environment, across various products and geographical locations, and how they interact with financial crimes investigations. Ability to identify emerging financial crime risks that impact investigations and transaction monitoring. Excellent project management and organizational skills and capability to handle multiple projects at one time Experience with and previous exposure to internal control functions and regulators. Excellent written, verbal communication, and analytical skills Demonstrated attention to detail with understanding of strategic vision and context. Ability to lead and influence people to successfully execute strategies across functions and at senior levels using sound judgment. Experience managing managers of teams. Promoting a culture of accountability and early escalation of issues CAMS or equivalent certification or willingness to obtain.

Travel : Occasional

Job Location(s) : Ability to work fully onsite at posted location(s). Portland, OR Los Angeles, CA Irvine, CA Phoenix, AZ

Our Benefits : We offer a competitive total rewards package including base wages and comprehensive benefits. The pay range for this role is $103,000.00 - $140,000.00, and the pay rate for the selected candidate is dependent up on a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation and those details will be provided during the recruitment process.

We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

Our Commitment to Diversity : Umpqua Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email : careers@umpquabank.com.