SC - Operations Specialist - ELGIN

Bilingual Administrative Customer Service Representative

We are seeking a Bilingual Administrative Customer Service Representative (English / Spanish) to provide support to departmental managers and help coordinate daily operational functions. This role requires strong customer service skills, fluency in both English and Spanish, and the ability to work with multiple software tools for dispatch, communication, and reporting.

Key responsibilities include :

• Provide clerical and administrative support to department managers
• Assist with safety, service, and operational issue resolution
• Create, manage, and close customer service tickets daily
• Maintain and distribute daily departmental reports and updates
• Communicate with internal supervisors and managers about dispatch / operations
• Use software tools for :
• Procurement
• Time and attendance
• Safety incident tracking
• Contract labor management
• Assist in financial tasks and payment processing as needed
• Support data collection and reporting for incentive pay programs
• Help implement new operational projects
• Interface with customers to resolve service issues
• Communicate scheduling and work assignments with staff
• (If applicable) Enter and maintain Service Machine SMART data
• Perform additional duties as assigned

Requirements include :

Skills required include :

Work environment includes :

EEO STATEMENT

A & Associates, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.