Security Officer

Security Officer

At Houston Methodist, the Security Officer is responsible for maintaining a safe and secure environment for patients, staff, and visitors by patrolling and monitoring hospital premises and personnel. This position provides assistance with personal protection, traffic control, and emergency response services. The Security Officer position may employ Houston Methodist-approved defensive tactics to ensure patient, staff, and visitor safety.

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business / job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

Responsibilities

Maintains high customer satisfaction while providing the highest level of safety and security to patients, visitors, staff, and assets.

Uses professional telephone etiquette. Communicates effectively with management and coworkers on tasks, processes, and procedures.

Actively responds to requests for personal security coverage, assistance with directions, information, and guidance.

Promotes a positive work environment and contributes to a dynamic, team-focused work unit that actively helps one another to achieve optimal department results. Contributes towards improvement of department scores for employee engagement, i.e. peer-to-peer accountability.

Secures premises and personnel by patrolling facilities; monitoring surveillance cameras; monitoring access points permitting entry as needed, which may include morgue area.

Responds to all radio dispatches, answers calls and complaints and accurately assesses, responds timely, provides appropriate assistance and makes recommendations as needed for all emergent situations.

Accurately communicates and / or generates and completes reports by recording occurrences, information, observations, surveillance activities, and conducting witness interviews.

Responds immediately to all emergency codes and takes appropriate action.

Maintains a safe environment, following all policies and procedures for safety, hazardous material, emergency preparedness, and HIPAA.

Prevents loss and damage by reporting irregularities, informing violators of policy and procedures.

Utilizes and maintains HM and department equipment according to manufacturer specifications.

Utilizes resources with cost effectiveness and value creation in mind. Self-motivated to independently manage time effectively and prioritize daily tasks, assisting coworkers as needed.

Implements actions that promote workplace safety culture and proactively prevents workplace violence.

Supports hospital and department goals and offers innovative solutions through participation in department projects. Assumes responsibility for self-growth and development by participating in in-services programs and continuing education. Ensures own career discussions occur with appropriate management. Completes and updates the My Development Plan on an ongoing basis.

Qualifications

High School diploma or equivalent education (examples include : GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

Criminal justice, security, or related experience preferred

License / Certification

LICENSES AND CERTIFICATIONS - REQUIRED : Security Officer state license : Security Officer Non-Commissioned, submission of application within 14 days of hire date, and obtained within one year of employment or Security Officer Commissioned Level 3 or Personal Protection Officer Level 4 licensure AND

DL - Driver License - State Licensure Must obtain a Texas DL within 90 days AND

IAHSS - Certified Security Officer-Basic / Advanced / Supervisor (IAHSS) within 90 days AND

NVCRISIS - Nonviolent Crisis Intervention or Instructor (CPI) within 60 days

LICENSES AND CERTIFICATIONS - PREFERRED : BLS - Basic Life Support or Instructor (AHA)

KSA / Supplemental Data

Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

Ability to effectively communicate with patients, physicians, family members, and co-workers in a manner consistent with a customer service focus and application of positive language principles

Must have the ability to multitask and function calmly in stressful situations

Must possess strong customer service skills

Proficient computer skills including, but not limited to, knowledge of Microsoft Office software and Webmail

Knowledgeable of all Public Safety Policies and Procedures

Understand HIPAA and Patient confidentiality compliance

Demonstrates emergency preparedness knowledge

Company Profile

Houston Methodist Cypress Hospital, scheduled to open in the first quarter of 2025, will be Houston Methodist's ninth hospital and will incorporate the most advanced technology available from the day the doors open. With 100 beds (at our opening; licensed for 276) and a prime location in the heart of the rapidly growing U.S. 290 corridor, the hospital will be equipped with technologically advanced innovations implemented during COVID, many of them designed to make patient communication with physicians, staff, and families the very best and most effective in any health care facility. Even though the hospital won't be fully operational until 2025, we have several services and specialties opening in 2024.