Customer Service Representative

Customer Service Representative "Csr"

Lazy River Products' Customer Service Representatives "CSR" will be primarily responsible for providing superior support, interaction, and educational guidance to LRP customers. The CSR guides the guest through their retail experience and dispenses cannabis and cannabis products in a sales transaction. This position is responsible for providing the exact product selected by the guest and maintaining compliance throughout the entire dispensing and sales experience. CSR's work with direct supervision of Retail Leadership and reports directly to the General Manager.

Core Responsibilities :

• Upsell LRP products.
• Process cash and debit payments for in-store and online customer purchases via Dutchie.
• Ensuring all transactions are verified with the correct quantities and product(s).
• Ensuring all transactions are accurate, compliant, and properly secured with the order's POS receipt attached to the outside or inside the exit bag.
• Maintain organization and cleanliness of workstations and retail store.
• Follow LRP Cash Handling Policy and all job-related processes and procedures.
• Accurately educate customers and consumers on products they are purchasing and / or express interest in, strain information, options, methods, effectiveness for specific ailments and cultivation methods by providing educational materials and resources as needed.
• Maintain awareness of customer input and suggest changes to Retail-Leadership to improve upon both vendor and LRP products.
• Report customer complaints to Retail-Leadership promptly.

Floor Sales Associate Core Responsibilities :

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Job Information : Title : Customer Service Representative Industry : Adult-Use Cannabis (MA) Pay Rate : $18.00 / hour Location : Dracut, MA Status : Full-time and / or Part-time Pay Type : Hourly Pay Status : Non-exempt Schedule : TBD Commitment to Diversity, Equity and Inclusion : Lazy River Products is an at-will, equal opportunity / affirmative action employer who is committed to providing an inclusive and equitable work environment free from discrimination. We are proud to be an equal opportunity employer who does not discriminate against minorities, women, veterans, people with disabilities, people of all gender identities or sexual orientations.