Job Summary
This individual will assist with the end to end process of Electronic Accounts Payable within the company. This will provide the opportunity to initiate communication, ensure resolution of field issues, and respond to requests and questions related to the process.
Key Responsibilities :
- Provides daily support to field personnel utilizing the Electronic Accounts Payable functionality
- Researches and gathers information for root cause analysis, working with other teams as required
- Monitors support desk tickets and resolves and responds to requests in a timely manner
- Assists in creation and maintenance of support and training materials
- Identifies support trends and related opportunities for enhancement of the electronic invoicing process
- Performs other duties as assigned
Qualifications :
4 year degree preferred3 years of customer service experience (Accounts Payable experience a plus)Proficiency in Microsoft Office, Support Desk and Database systemsStrong customer service focus, effective organizational and planning skillsWorking knowledge of Remedy, preferredAbility to work under pressure of tight deadlines, learn quickly and self-motivateCanteen maintains a drug-free workplace.
Associates at Canteen are offered many fantastic benefits.
MedicalDentalVisionLife Insurance / ADDisability InsuranceRetirement PlanPaid Time OffHoliday Time Off (varies by site / state)Associate Shopping ProgramHealth and Wellness ProgramsDiscount MarketplaceIdentity Theft ProtectionPet InsuranceCommuter BenefitsEmployee Assistance ProgramFlexible Spending Accounts (FSAs)Paid Parental LeavePersonal LeaveAssociates may also be eligible for paid and / or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.