Bilingual Customer Service Representative

Bilingual Customer Service Representative

Location : Columbia, MD

Pay Rate : $18.00 / hour

Contract Type : Contract-to-Hire (6 months)

Work Hours : 9 : 00 AM 6 : 00 PM (Hybrid Onsite Monday through Friday for the first two weeks of training - Tuesday / Thursday / Friday onsite after training.)

Overview

TEKsystems' client is seeking Bilingual Customer Service Representatives to join a fast-paced support team for an Automated Traffic Safety Enforcement program. This role is ideal for individuals who are fluent in English and Spanish, have strong communication skills, and thrive in a structured, customer-facing environment.

Responsibilities

• Handle inbound calls from citizens regarding parking violations.
• Provide accurate information and resolution in a professional and empathetic manner.
• Perform data entry, document verification, and assist with payment processing.
• Navigate multiple computer applications confidently.
• Maintain clear and concise documentation of customer interactions.
• Uphold a high level of attentiveness and professionalism onsite.

Qualifications

Work Environment & Expectations

Onsite attendance and punctuality are critical. Must be fully attentive during shifts, including breaks. Calls are monitored for quality assurance.

Job Type & Location

This is a Contract to Hire position based out of Columbia, MD.

Pay and Benefits

The pay range for this position is $16.00 - $18.00 / hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :

Application Deadline

This position is anticipated to close on Nov 8, 2025.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.