Veterinary Care Coordinator

A company is looking for a Call Center Representative to provide customer service and support to pet families in a remote environment.

Key Responsibilities

Engage in positive interactions with pet families and answer a high volume of customer service calls

Gather and document pet medical information while scheduling appointments effectively

Guide emotional conversations and ensure adherence to performance standards

Required Qualifications

Experience in high call volume, customer service, or call center environments

Ability to quickly learn custom software and tools such as Gmail and Google Calendar

Previous experience in a work-from-home setting with minimal peer interactions

Must attend a mandatory 4-week intensive training program at the start of employment

Must be punctual and meet attendance standards consistently