General Manager [Little Caesars]

JOB SUMMARY : The General Manager (GM) has overall responsibility for managing daily operations of a single store ensuring delivery on the Customer Promise and ensuring desired store outcomes (increased sales, profitability, and employee retention). The GM mobilizes the store management team to oversee financial controls, operations, people development, customer service and LCE / Vibe compliance within the store across all shifts. A GM should be able to work long and / or irregular hours, including extra shifts, as needed for proper functioning of the store.

PRINCIPAL RESPONSIBILITIES AND KEY ACTIVITIES :

1. We Love What We Do : Directs efficient and accurate preparation of products for prompt customer delivery within the established 30 seconds or less guidelines.

• Provides production direction to crew in a clear, concise and positive way and coaches others to lead operations (Leads People and Influences Others)
• Sets an example for crew by working hard to implement shift SSP (Gets Results)
• Identifies and resolves bottlenecks in operations to improve our customer service promise 30 seconds or less (Solves Problems)
• Gets the right people involved to prevent and resolve store equipment problems (Solves Problems)
• Monitors VR / LCE operational programs, processes and metrics to identify store issues : Involves management team in resolving operational challenges (Shows Drive / Leads People / Solves Problems)
• Demonstrate patience and a positive attitude with management team and crew members while delegating tasks and giving production instructions (Influences Others)

2. We Live the HNR Promise : Motivates and directs crew members, Assistant Managers to do what it takes to exceed customer expectations with food and friendly service in clean surroundings.

3. We Win As A Team : Supervises and trains crew members, Assistant Managers on crew stations, LC / VR products, processes and policies and assists General Manager with recruiting, selecting and retaining effective crew talent.

4. We Act Like Owners : Assumes full responsibility for the store profit and loss management by implementing market strategies; following all cash control policies and procedures, maintaining inventory, managing labor, and applying financial reporting to enhance store results.

5. Vibe Restaurants Compliance Ensuring compliance with government regulations, food safety, LCE / Vibe security policy, operations and LCE / Vibe policies and procedures relating to all activities across all shifts.

MINIMUM QUALIFICATIONS :

CRITICAL RELATIONSHIPS :

POTENTIAL CAREER PATH :

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